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Customer feedback

14 April 2014

Our customer ratings for 2013 show that:

  • 99% consistently rate our case work support as good or excellent
  • 97% consistently rate our training as good or excellent

 

Customer comments

"I am absolutely certain the reason we achieved a satisfactory grade at our Ofsted inspection in May and that the school is now in a position to make rapid progress is directly related to HR support throughout this very difficult time."
Secondary headteacher

 

"The service I receive from our consultant is outstanding and makes my job as headteacher much easier. She is able to cope with the pace of demands which headteachers require."
Secondary headteacher 
 
"Good telephone responses from well-informed staff when contacting for general advice."
Primary headteacher 
 
"I wouldn't want to be without Education HR and will continue to use it following transfer to academy status."
Secondary headteacher 
 

"Always professional and tailored to meet the needs of the given situation."
Academy headteacher 

 

"HR training has impacted on improvements to our performance management and monitoring processes which in turn has contributed to an improvement in results for the past three years."
Academy headteacher