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  Contact Trading Standards

17 December 2013

Essex Trading Standards can be contacted in a number of different ways. We will endeavour to offer a prompt service to all customers where possible. Contacts from consumers are answered initially by Citizens Advice Consumer Helpline, a national advice line which is funded by the UK Government. Citizens Advice Consumer Helpline offers clear, practical and impartial advice in relation to the purchase of goods or services.
 

Contact by telephone 

If it is possible, we prefer to be contacted by telephone. Direct telephone contact will enable an advisor to identify your specific requirements and ensure that you are quickly advised of your rights and the most appropriate course of action to be taken.
 
Consumers call: 08454 040506
Businesses call: 0845 603 7626
 

Contact online 

If your email does not contain all the information we require, we may need to ask for further details via email or telephone before we are able to forward your request or provide an answer.
 
 
Citizens Advice also has an online complaints form.
 

Contact by post 

If you are unable to contact Trading Standards by telephone or email you can send a letter. However, please note there may be a delay in processing your enquiry if it is sent by post, due in part to the extended time it takes to receive, assess and redirect mail to the appropriate person or organisation. We may require further information in order to fully assess your requirements and, if this is the case, we would appreciate it if telephone or email contact details are supplied.
 
Contact:
Essex County Council Trading Standards,
New Dukes Way Office,
2 Beaufort Road,
Dukes Park Industrial Estate,
Chelmsford,
Essex,
CM2 6PS.