Trading Standards is responsible for ensuring that both
businesses and
consumers understand their legal rights and responsibilities in relation to legislation that falls within our remit. Trading Standards operate under
policies and procedures that outline how we work.
Trading Standards operates the
Buy With Confidence scheme, which enables consumers to identify approved traders who readily demonstrate commitment to high working standards, high levels of customer care and a fair trading policy to all customers. The scheme is closely monitored to ensure that approved traders maintain high service standards.
Consumer contacts
Consumers should call Consumer Direct on 08454 04 05 06 for advice and guidance. Alternatively, contact the
Consumer Direct website for more information.
Business contacts
Businesses should call the Trading Standards Business Advice Line on 0845 603 7626. Alternatively, advice on specific subject areas is available from
Essex Trading Standards.