Essex’s focus on delivering high-quality library services is reflected in our vision: to deliver a first-class public library service based on reading, access to information and learning through libraries in the heart of local communities.
This pursuit of the highest quality service delivery means Essex is now in a position to offer an alternative method of delivery to other authorities looking to deliver cost-effective, high-quality library services in a different way.
Specialist services
Event and activity management
We provide a tried and tested system to support libraries set appropriate objectives for events and activities, and tools to ensure subsequent robust evaluation.
Staffing structures and restructuring
We deliver staffing structures and restructuring, taking employees successfully through this important change process, defining clear objectives and ensuring legislative requirements are met.
Information provision
We offer a comprehensive managed solution and a multi-channel approach to the provision of information resources in your libraries.
Provision of promotional materials
We provide high-quality, professionally produced promotional materials outlining the benefits of each service and giving your library service high visibility in the local community.
Back office support
ICT/Library management systems and associated support
From EDI to RFID, we use our experience to exploit library technology to its full potential.
Information services
We offer a central enquiry service that can be tailored to local requirements. Enquiries can be taken by dedicated telephone line, web forms or web chat. Our trained expert team handles your enquiries to a quality controlled standard.
Additional advanced services for business Information are also available.
Statistical and survey information
We provide customised management information including benchmarking to inform the service’s strategy and implementation.
Stock management
We have extensive knowledge of all aspects of library stock management, from acquisition to disposal, and make full use of proven techniques and economies of scale within purchasing contracts to obtain best value and widest choice for the customer.
Total outsourcing
This includes all specialist services and back office support, plus management and responsibility for the complete library service.