We aim to:

• Offer a high standard of teaching
• Make sure classes run on time in rooms that are well equipped
• Offer free, impartial and confidential information, advice and guidance
• Assess your learning needs and learning goals
• Maintain and improve standards
• Make available up to date information on all our courses
• Offer regular feedback on your work and progress
• Make sure everyone is treated fairly and equally and feels safe
• Deal with enquiries and help quickly with any problems
• Offer a prompt reply to any problem that you bring to our attention

We expect you to: 

• Respect and work together with everyone who uses our centres
• Treat everyone with respect and challenge discriminatory behaviour
• Comply with Health and Safety regulations
• Attend your course regularly, be on time and advise your tutor if you are unable to attend
• Complete a learning plan and let us know how you are getting on
• Keep us informed in writing of any changes in your personal details
• Help us to improve our service by providing regular feedback