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Direct Payments

For enquiries about your Direct Payments contact the Direct Payments Team. If these aren’t in place yet, please contact your social care worker with any enquiries.

Tel: 0345 603 7637 

Textphone: 0345 758 5592

Email:  DirectPayments.FinancialPayments@essex.gov.uk
 
Monday–Thursday, 9am–5pm, Friday 9am–5pm
 
Freepost RTKH-XUBZ-CJZS
Essex County Council
Direct Payments Team
County Hall
Chelmsford
CM1 1QH

Assessed charge and financial assessment form

For enquiries about your assessed charge, completing the financial assessment form and visits from our financial assessment officers, contact the Financial Assessment Team.
Tel: 0800 085 8176 or 03330 135895
Textphone: 0345 758 5592
Monday–Friday, 9am–4:30pm
 

Making a payment and invoices

For enquiries relating to your invoice, making a payment and setting up a regular payment including a Direct Debit, contact the Income Collection team.
Tel: 03330 135860
Textphone: 0345 758 5592
Monday – Friday 8.30am – 4:30pm

Other contacts

Essex Coalition of Disabled People offers support in areas such as payroll, invoice payments and employer training.
Independent Living Advocacy offers information about employing your own staff.

Feedback

To give feedback to the Direct Payments Team, please email DirectPayments.FinancialPayments@essex.gov.uk.