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Contacts

Financial assessments

This team will help you with enquiries relating to your assessed charge, completing the financial assessment form and visits from our financial assessment officers.

Tel: 0800 085 8176 or 03330 135895
Text phone: 0345 758 5592
Email: Assessandpay.servicecentre@essex.gov.uk
Monday- Friday 9am-4:30pm

Income collection and income property team

This team will help you with enquiries relating to your invoice, making a payment and setting up a regular payment including a Direct Debit, along with enquiries relating to the treatment of property within financial assessments and deferred payments.
Tel: 03330 135860 Option 1
Text phone: 0845 758 5592
Email: Income.Collection@essex.gov.uk
Monday- Friday 8:30am-4:30pm

Direct payments

This team will help you with enquiries relating to Direct Payments currently in place. If these aren't in place yet, please contact your social care worker with any enquiries.
Tel: 0345 603 7637
Text phone: 0345 758 5592
Email: DirectPayments.FinancialPayments@essex.gov.uk
Monday - Thursday, 9am-5pm, Friday 9am- 4:30pm

Postal address:

To contact us by post, please include the name of the team you want to contact on the envelope and address it to:
Essex County Council
PO Box 11
County Hall
Chelmsford
CM1 2BR