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Independent survey shows boost in bus satisfaction levels in Essex

22 March 2017

Bus users are happier with the punctuality and journey times of services in Essex according to a new national survey.
 
The Bus Passenger Survey, conducted by independent watchdog Transport Focus, showed a substantial rise in customer satisfaction with Essex bus users.

 

  • 86 percent of Essex passengers said they were satisfied or very satisfied with their overall journey (up from 79 percent in 2015)
  • 70 percent of Essex passengers said they were satisfied or very satisfied with bus punctuality (up from 64 percent in 2015)
  • 85 percent of Essex passengers said they were satisfied or very satisfied with bus journey time (up from 82 percent in 2015)


Nationally, the survey revealed more than a quarter of journeys in England and Scotland were held up by congestion during the survey period.
 

The Bus Passenger Survey pulled in responses from 47,000 bus users across England and Scotland. In Essex, 793 bus passengers were surveyed between September and December last year (2016).
 
For more information on bus services in Essex, please visit: essexhighways.org/Getting-Around/bus