To help improve our service it is important that Essex County Council receives your complaints about Adult Social Care. The people of Essex have identified twelve golden quality principles they expect from their services and we always aim to deliver these.

We will always investigate your concerns fairly and impartially with no effect on your entitlement to services. We will:

• treat you with respect when you contact us
• be honest and fair in our dealing with you
• ensure your concerns are dealt with openly and fairly
• keep you informed of progress

Fill in our online form

There are a number of ways you can resolve your concerns:

• talk to the team providing the service
• telephone the Customer Liaison Service and speak to an advisor who will listen to your feedback and decide with you what action to take.  Please call us 01245 434109 or Textphone:  08457 585 592.

You can also:
email us:
complaintsofficer.socialcare@essex.gov.uk

Write to us:
Customer Liaison Service
Adults Health and Community Wellbeing
Essex County Council
County Hall
Chelmsford
Essex
CM1 1LX

If you require an advocate to help you with your complaint or act on your behalf visit our advocacy page.
 
You can also see our Complaints and Representations procedure.