The information below explains who you need to contact to make a suggestion or complaint about a bus service.
Essex County Council contracted bus service
If you have a complaint regarding a bus service operated under contract to Essex County Council (a footnote under the service timetable will state this) please use our
online contact form or the details below:
Passenger Transport Coordination Centre
Contract Management Team
County Hall
Chelmsford
Essex
CM1 1QH
Telephone: 0845 603 7631 Monday to Friday between 8.30am and 5pm
Fax: 01245 469764
Commercial bus service
For commercially operated services, contact the bus operator directly and provide as much information as possible so they can investigate the matter thoroughly.
If you are unsure, please contact Passenger Transport on 0845 603 7631 who will be happy to advise.
Unsatisfactory response
If you have complained to a bus or coach operator but are still dissatisfied, you should write to:
The Traffic Commissioner
Eastern Area Office
City House
126 - 130 Hills Road
Cambridge, CB2 1NP
Tel: 0870 606 0440