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Key contacts

Trading standards (business)
Essex County Council
New Dukes Way Office
2 Beaufort Road
Dukes Park Industrial Estate
Chelmsford, CM2 6PS

Telephone: 0845 603 7626

0845 calls to Essex County Council are charged at BT landline standard rate. Please check with your provider as other tariffs may vary.

Trading Standards

A busy shopping market

Trading Standards is responsible for ensuring that both businesses and consumers understand their legal rights and responsibilities in relation to legislation that falls within our remit. Trading Standards operate under policies and procedures that outline how we work.
 
Trading Standards operates the Buy With Confidence scheme, which enables consumers to identify approved traders who readily demonstrate commitment to high working standards, high levels of customer care and a fair trading policy to all customers. The scheme is closely monitored to ensure that approved traders maintain high service standards.
 

Consumer contacts

Consumers should call The Citizens Advice Consumer Service on 08454 04 05 06 for advice and guidance.
 

Business contacts

Businesses should call the Trading Standards Business Advice Line on 0845 603 7626. Alternatively, advice on specific subject areas is available from Essex Trading Standards.
 

Essex County Council, Brentwood Borough Council and Braintree District Council join forces to put public safety first

Public protection is at the heart of a ground-breaking new initiative that for the first time in the UK, will see trading standards and environmental health services join forces to provide an enhanced service for their residents and businesses.
 
By working together, expertise and resources can be streamlined resulting in greater efficiencies that provide a customer–focused service that cuts through red tape and eases the burden on business. Businesses can be confident that they are operating within a fair trading environment and residents are afforded a higher level of protection.