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Snow and ice expected on Saturday 17 and Sunday 18 March - The Met Office has issed an amber weather warning from 4pm on Saturday 17 March through to 9am Sunday 18 March. In Essex, snow showers are expected to become more frequent through Saturday evening and night. Roads and public transport may be affected Check our Winter pages here for more details

Customer promises

As our customer, you are at the heart of everything we do.  We want to make sure you receive the best possible service each time you contact us.  To do that, all our staff adopt these Promises when contacting you:

  • We’re easy to access and do business with.
  • We deal with everyone politely and fairly.
  • We provide clear, helpful and up to date information.
  • We’re honest about what we can and cannot do.
  • We listen to you and your views.
We expect all our employees to demonstrate these standards every time they contact you, so that you know what to expect from us and we ensure you receive the same great service every time.