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Quality Assurance and Safeguarding Service

26 September 2018

What service is being provided?

Quality Assurance and safeguarding service

This service ensures the quality our services are maintained and supports investigations into safeguarding concerns.

What personal data do we need from you?

Name and Contact Details

Social Care ID

NHS Number

Family Details

Lifestyle and Social Circumstances

Goods and Services

Financial Details

Housing Needs

Case File Information

Visual images, Personal Appearance and Behaviour


What 'special types' of personal data do we need from you?

Physical or Mental Health Details

Racial or Ethnic Origin

Religious or other beliefs of a similar nature

Social Care Support Outcomes

Criminal proceedings, outcomes and sentences

Offences (including alleged offences)


Who will be using your personal data?


The Data Controller is Essex County Council


The Data Protection Officer for Essex County Council can be contacted at


Domiciliary Care Providers, Residential Care Providers, Day Care Providers, Education Providers, Prepaid Card Providers, Advocacy Services, Day Care Providers Mosaic (Servelec) is a Data Processor supporting this purpose


What will it be used for and what gives us the right to ask for it and use it?

Service Delivery

Service Planning/Improvement

Prevention or Detection of Fraud/Crime

Research (using anonymised data only unless we specifically request your consent to use identifiable personal data)


If we cannot use your data we would not be able to arrange or provide social care support that you require.


Our legal basis for using your personal data is under a legal obligation.


Our legal basis' for using your special personal data is:

  • Health & Social care Treatment
  • Health & Social care management


Who else might we share your data with?

Health Providers

Domiciliary Care Providers

Residential/Nursing care providers

Education Providers

Day Care Providers

Prepaid Card Providers

Transport/ Community Link Providers Health Providers

NHS Agencies (GPs, Hospitals, Ambulance, Health Visitor)

NHS Digital

Mental Health Services

Government Agencies (Department of Health, Department of Work and Pensions)


Local Government


Substance Misuse Agencies

Advocacy Services

Fire & Rescue services

Direct Payment Support Services

Housing Associations



Use of your NHS Number in Adult Social Care 

If you are receiving support from adult social care then the NHS may share your NHS number with us.  This is so that the NHS and adult social care are using the same number to identify you whilst providing your care.  By using the same number we are able to work together to improve your care and support.


We will use this Number in an integrated care record system across a number of support services including GPs, hospitals, community matrons, district nurses and social care practitioners.


How long will your data be kept?

We will stop using your data after we no longer have a statutory reason to use your information, this may be when your services have ended and we are no longer required to use your information for service planning or improvement purposes.

Your data will be deleted 7 years after we stop using it where a service has been provided or 5 years after we stop using it where we have only provide you with advice and information.

Our use of your data will be subject to the following legal rights:


  • Your Right to be Informed
  • Your Right to Access your personal data
  • Your Right for us to Rectify your personal data
  • Your Right to Restrict our processing of your personal data
  • Your Right to object to Automated decision making and Profiling


We may also receive personal information about you from others:

This is who is giving us your personal data:

Family Members


NHS Agencies GPs



Health Visitor

Commissioned Support Providers


Other Local Authorities


Link to a relevant other privacy notice

My Care Record -

Personal Demographic Service (PDS) -

Servelec (Mosaic) -

NHS Digital -


Visit the following links for more information about Privacy Law, our obligations and your Rights:


The ICO Guide to the General Data Protection Regulation 2016

The General Data Protection Regulation 2016


If you have concerns over the way we are asking for or using your personal data, please raise the matter with our Data Protection Officer by the following means:


Postal address
Data Protection Officer, Information Governance Team, Essex County Council, County Hall, Market Road, Chelmsford, Essex, CM11QH
Phone number
0333 013 9824

If you still have concerns following our response you have the right to raise the matter with the Information Commissioner's Office:

Postal address
Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Phone number
0303 123 1113


For our full privacy notice: