Skip Ribbon Commands
Skip to main content

You are currently in: Childrens

Emergency Duty Team

30 May 2018

What service is being provided?

Emergency Duty Team

Essex County Council and Southend-on-Sea Councils deliver an Emergency Social Work Service for all social care for those situations that cannot safely wait until the next working day or where we have a statutory duty to respond.

What personal data do we need from you?

Name and contact details

Date of birth

Case File Information

NHS Number


What 'special types' of personal data do we need from you?

Physical or mental health details

Racial or ethnic origin

Religious or other beliefs of a similar nature

Who will be using your personal data?

The Data Controller is Essex County Council

The Data Protection Officer for Essex County Council can be contacted at

Servelec is a Data Processor supporting this purpose through the Mosaic social care case management system.

What will it be used for and what gives us the right to ask for it and use it?

Service Delivery

Service Planning/Improvement

Prevention or Detection of Fraud/Crime

Research (using anonymised data only unless we specifically request your consent to use identifiable personal data)


Our legal basis for using your personal data is legal obligation.


Our legal basis for using your special personal data is Health and Social Care Support and management.


Who else might we share your data with?

Health organisations


Other local authorities

Commissioned partners


Youth Offending Service

Ambulance service

Border control


Use of your NHS Number in Childrens Social Care 

If you are receiving support from childrens social care then the NHS may share your NHS number with us.  This is so that the NHS and childrens social care are using the same number to identify you whilst providing your care.  By using the same number we are able to work together to improve your care and support.


We will use this Number in an integrated care record system across a number of support services including GPs, hospitals, community matrons, district nurses and social care practitioners.


Will your data be stored in or accessible from countries with no UK-equivalent Privacy Law protections?


How long will your data be kept?

We will stop using when we are no longer providing this service to you

Your data will be deleted 35 years after we stop using it.

Our use of your data will be subject to the following legal rights:

  • Your Right to be Informed
  • Your Right to Access your personal data
  • Your Right for us to Rectify your personal data
  • Your Right to Restrict our processing of your personal data


We may also receive personal information about you from others:

This is who is giving us your personal data:

Health agencies (including Health visitors)


Mental Health services



Other Local Authorities

These are not  sources of personal data open to anyone.


Link to a relevant other privacy notice

My Care Record -

Servelec (Mosaic) -


Visit the following links for more information about Privacy Law, our obligations and your Rights:


The ICO Guide to the General Data Protection Regulation 2016

The General Data Protection Regulation 2016


If you have concerns over the way we are asking for or using your personal data, please raise the matter with our Data Protection Officer by the following means:


Postal AddressData Protection Officer, Information Governance Team, Essex County Council, County Hall, Market Road, Chelmsford, Essex, CM11QH
Phone Number0333 013 9824


If you still have concerns following our response you have the right to raise the matter with the Information Commissioner's Office:


Postal AddressInformation Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Online Form
Phone Number0303 123 1113


For our full privacy notice: