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Family Solutions

18 May 2018

What service is being provided?

 

Family Solutions offers support to families on a voluntary basis who are not likely to suffer significant harm, by finding solutions collaboratively as a family.

 

 Family Solutions will work with families who have two or more of the following difficulties

  • families with no member in work,
  • families with significant non-school attendance (for whatever reason),
  • families with members involved in crime or anti-social behaviour,
  • families affected by domestic violence,
  • families living with drug and alcohol misuse,
  • families where children are in need and were open to social care,
  • families where children exhibit significant behavioural difficulties,
  • families facing eviction or with significant rent arrears or neighbour disputes,
  • families with one or more member of the household with (Tier 2) mental health needs

 

What personal data do we need from you?

 

Name and contact details

Date of birth

Family details

Case file information

Lifestyle and social circumstances

NHS number

 

What 'special types' of personal data do we need from you?

 

Physical or mental health details

Racial or ethnic origin

Religious or other beliefs of a similar nature

 

Who will be using your personal data?

 

The Data Controller is Essex County Council

 

The Data Protection Officer for Essex County Council can be contacted at dpo@essex.gov.uk.

 

Servelec is a Data Processor supporting this purpose through their system Mosaic.

 

 

What will it be used for and what gives us the right to ask for it and use it?

 

Delivering this service to you

Planning and improving the service

Preventing or detecting of fraud or crime

Research – using only anonymised data unless we specifically ask for your consent

 

If we cannot use your data we are unable to provide this service.

 

Our legal basis for using your personal data is a public task in the public interest and consent.

 

Our legal basis for using your special personal data is under Health and Social Care treatment and management and Explicit Consent.

 

As our legal basis is consent, you have the right to withdraw your consent at any time by contacting us.

 

Who else might we share your data with?

 

Health organisations

Education providers

Police

Commissioned delivery partners

Essex County Council Childrens social care teams

Department for Work and Pensions (DWP)

Voluntary Service Providers

Probation

Youth Offending Service

Other Essex County Council services

Substance Services

Ministry of Housing Communities and Local Government (Troubled Families programme)

 

If you are receiving support from Childrens Social Care then the NHS may share your NHS number with us.  This is so that the NHS and Childrens Social Care are using the same number to identify you whilst providing your care.  By using the same number the NHS and Childrens Social Care can work together more closely to support you and your family.

We will use the NHS Number in an integrated care record system across a number of support services including GP's, hospitals, community matrons, district nurses and social care practitioners.

For more information see http://www.mycarerecord.org.uk/resources.

How long will your data be kept?

 

We will stop using your data after we are no longer involved in handling your case.

Anonymised data may be shared after this date to support applications for funding to provide services for other families in the future. 

 

Your data will be deleted after 35 years unless:

Our involvement is with a Child in Care where we will delete 75 years after we stop using it.

Out involvement is with an adopted child where we will delete 100 years after we stop using it.

 

Where we are using your data to deliver the service to you it will be based on your consent and you will have the following rights:

  • Your Right to be Informed
  • Your Right to Access your personal data
  • Your Right for us to Rectify your personal data
  • Your Right for your information to be Erased
  • Your Right to Restrict our processing of your personal data
  • Your right to Object to the use of your data

 

Where we use your data in either referring you to another service or to meet our safeguarding obligations we may rely on public task and you will have the following rights: (everything except erase)

  • Your Right to be Informed
  • Your Right to Access your personal data
  • Your Right for us to Rectify your personal data
  • Your Right to Restrict our processing of your personal data
  • Your right to Object to the use of your data

 

We may also receive personal information about you from others:

 

This is who is giving us your personal data:

 

Members of the public

Family and Friends

Education Provider

Police

Health organisation (e.g. GP, Mental Health)

Probation

Housing Providers

Local Authorities

 

Link to a relevant other privacy notice

https://www.servelecgroup.com/terms-of-use/

 

Visit the following links for more information about Privacy Law, our obligations and your Rights:

 

The ICO Guide to the General Data Protection Regulation 2016

The General Data Protection Regulation 2016

 

If you have concerns over the way we are asking for or using your personal data, please raise the matter with our Data Protection Officer by the following means:

 

Postal AddressData Protection Officer, Information Governance Team, Essex County Council, County Hall, Market Road, Chelmsford, Essex, CM11QH
Emaildpo@essex.gov.uk
Phone Number0333 013 9824

 

If you still have concerns following our response you have the right to raise the matter with the Information Commissioner's Office:

 

Postal AddressInformation Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Online Formhttps://ico.org.uk/concerns/handling/
Phone Number0303 123 1113

 

For our full privacy notice:

http://www.essex.gov.uk/privacy-notices/Pages/Default.aspx