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Family Solutions

30 July 2018

What service is being provided?

Family Solutions offers support to families on a voluntary basis who are not likely to suffer significant harm, by finding solutions collaboratively as a family.

Family Solutions will work with families who have two or more of the following difficulties:

  • families with no member in work,
  • families with significant non-school attendance (for whatever reason),
  • families with members involved in crime or anti-social behaviour,
  • families affected by domestic violence,
  • families living with drug and alcohol misuse,
  • families where children are in need and were open to social care,
  • families where children exhibit significant behavioural difficulties,
  • families facing eviction or with significant rent arrears or neighbour disputes,
  • families with one or more member of the household with (Tier 2) mental health needs

What personal data do we need from you?

  • Name
  • Contact details
  • Date of birth
  • Family details
  • Case file information
  • Lifestyle and social circumstances
  • NHS number

What ‘special types’ of personal data do we need from you?

  • Physical or mental health details
  • Racial or ethnic origin
  • Religious or other beliefs of a similar nature

Who will be using your personal data?

The Data Controller is Essex County Council.

The Data Protection Officer for Essex County Council can be contacted at

Servelec is a Data Processor supporting this purpose through their system Mosaic.

What will it be used for and what gives us the right to ask for it and use it?

  • Delivering this service to you
  • Planning and improving the service
  • Preventing or detecting of fraud or crime
  • Research – using only anonymised data unless we specifically ask for your consent

If we cannot use your data we are unable to provide this service.

Our legal basis for using your personal data is a public task in the public interest.

Our legal basis for using your special personal data is under Health and Social Care treatment and management.

Who else might we share your data with?

  • Health organisations
  • Education providers
  • Police
  • Commissioned delivery partners
  • Essex County Council Childrens social care teams
  • Department for Work and Pensions (DWP)
  • Voluntary Service Providers
  • Probation
  • Youth Offending Service
  • Other Essex County Council services
  • Substance Services
  • Ministry of Housing Communities and Local Government (Troubled Families programme)

If you are receiving support from Childrens Social Care then the NHS may share your NHS number with us.  This is so that the NHS and Childrens Social Care are using the same number to identify you whilst providing your care.  By using the same number the NHS and Childrens Social Care can work together more closely to support you and your family.

We will use the NHS Number in an integrated care record system across a number of support services including GP’s, hospitals, community matrons, district nurses and social care practitioners.

For more information see My Care Record.

How long will your data be kept?

We will stop using your data after we are no longer involved in handling your case.
Anonymised data may be shared after this date to support applications for funding to provide services for other families in the future. 

Your data will be deleted after 35 years unless:

  • Our involvement is with a Child in Care where we will delete 75 years after we stop using it.
  • Our involvement is with an adopted child where we will delete 100 years after we stop using it.

Where we use your data in either referring you to another service or to meet our safeguarding obligations we may rely on public task and you will have the following rights:

  • Your Right to be Informed
  • Your Right to Access your personal data
  • Your Right for us to Rectify your personal data
  • Your Right to Restrict our processing of your personal data
  • Your right to Object to the use of your data

We may also receive personal information about you from others:

This is who is giving us your personal data:

  • Members of the public
  • Family and Friends
  • Education Provider
  • Police
  • Health organisation (e.g. GP, Mental Health)
  • Probation
  • Housing Providers
  • Local Authorities

Link to a relevant other privacy notice

Visit the following links for more information about Privacy Law, our obligations and your rights:

If you have concerns over the way we are asking for or using your personal data, please raise the matter with our Data Protection Officer

  • Postal address: Data Protection Officer, Information Governance Team, Essex County Council, County Hall, Market Road, Chelmsford, Essex, CM11QH
  • Email:
  • Phone Number 0333 013 9824

If you still have concerns following our response you have the right to raise the matter with the Information Commissioner’s Office

  • Postal address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
  • Online form
  • Phone number 0303 123 1113

View our full privacy notice