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You are currently in: Childrens

Information, Advice and Guidance (IAG) Service

18 May 2018

What service is being provided?

Information, Advice and Guidance (IAG) Service (Preparing for Adulthood) works with children and young people aged 14 to 25 years who have an education, health and care plan to provide information, advice and guidance in relation to education progression and acquisition of appropriate skills and training to pursue outcomes in all four areas of Preparing for Adulthood. 


What personal data do we need from you?


Name and contact details

Date of birth

Case file information

Family details

Employment and education details

Lifestyle and social circumstances

Student and pupil records

NHS number


What 'special types' of personal data do we need from you?


Physical or mental health details

Race or ethnic origin

Religious or other beliefs of a similar nature


Who will be using your personal data?


The Data Controller is Essex County Council


The Data Protection Officer for Essex County Council can be contacted at


Capita One and Servelec are Data Processors supporting this purpose through their systems..


What will it be used for and what gives us the right to ask for it and use it?


Delivering this service to you

Planning and improving the service

Preventing or detecting of fraud or crime

Research – using only anonymised data unless we specifically ask for your consent


If we cannot use your data we are unable to provide the service.


Our legal basis for using your personal data is under Legal Obligation.


Our legal basis for using your special personal data is under Health and Social Care treatment and management.


Who else might we share your data with?


Special Educational Needs and/or Disabilities teams

Specialist Education Services

Essex County Council Employability and Skills Unit

Youth Offending Service

If you are receiving support from Childrens Social Care then the NHS may share your NHS number with us.  This is so that the NHS and Childrens Social Care are using the same number to identify you whilst providing your care.  By using the same number the NHS and Childrens Social Care can work together more closely to support you and your family.

We will use the NHS Number in an integrated care record system across a number of support services including GP's, hospitals, community matrons, district nurses and social care practitioners.

For more information see

How long will your data be kept?


We will stop using your data when we stop delivering services to you.


Your data will be deleted 25 years after we stop using it.


Our use of your data will be subject to the following legal rights:


  • Your Right to be Informed
  • Your Right to Access your personal data
  • Your Right for us to Rectify your personal data
  • Your Right to Restrict our processing of your personal data


Link to a relevant other privacy notice


Visit the following links for more information about Privacy Law, our obligations and your Rights:


The ICO Guide to the General Data Protection Regulation 2016

The General Data Protection Regulation 2016


If you have concerns over the way we are asking for or using your personal data, please raise the matter with our Data Protection Officer by the following means:


Postal AddressData Protection Officer, Information Governance Team, Essex County Council, County Hall, Market Road, Chelmsford, Essex, CM11QH
Phone Number0333 013 9824


If you still have concerns following our response you have the right to raise the matter with the Information Commissioner's Office:


Postal AddressInformation Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Online Form
Phone Number0303 123 1113


For our full privacy notice: