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Libraries – Library Services

17 May 2018

What service is being provided?

Library services, including:

General library membership and use

Request for an item we don't already stock

Home Library Service

Book groups

Summer Reading Challenge participants

Library Ambassadors


What personal data do we need from you?




Email address

Telephone numbers

All of the above personal details for your emergency contact (Only for Home Library Service customers)

Date of birth

Library card number

Gender (Only for the Summer Reading Challenge)

School name (Only for the Summer Reading Challenge)

Alternative contact details and meeting location for your book group


Who will be using your personal data?


The Data Controller is Essex County Council


The Data Protection Officer for Essex County Council can be contacted at


Infor, Lorensbersgs, Bibliotheca and Talking Tech are Data Processors supporting library services by providing us with systems.


What will it be used for and what gives us the right to ask for it and use it?


Delivering library services to you

Planning and improving library services

Preventing or detecting of fraud or crime

Research using anonymised personal data.  If we wish to use your identifiable personal data we will seek your permission.


If we cannot use your data we would not be able to provide you with a library service.


Our legal basis for using your personal data is under a legal obligation, the Public Libraries and Museums Act 1964.


Who else might we share your data with?


Thurrock Borough Council (Who share library stock and systems with us)

Police (Only for the purposes of preventing or detecting crime or fraud)

Family Operations Hub and Essex Social Care Direct (For safeguarding purposes)


Will your data be stored in or accessible from countries with no UK-equivalent Privacy Law protections?




How long will your data be kept?


We will stop using your data no more than three years after you last used our library services, after which point it will be deleted.


Our use of your data will be subject to the following legal rights:


  • Your Right to be Informed
  • Your Right to Access your personal data
  • Your Right for us to Rectify your personal data
  • Your Right to Restrict our processing of your personal data


Visit the following links for more information about Privacy Law, our obligations and your Rights:


The ICO Guide to the General Data Protection Regulation 2016

The General Data Protection Regulation 2016


If you have concerns over the way we are asking for or using your personal data, please raise the matter with our Data Protection Officer by the following means:


Postal AddressData Protection Officer, Information Governance Team, Essex County Council, County Hall, Market Road, Chelmsford, Essex, CM11QH
Phone Number0333 013 9824


If you still have concerns following our response you have the right to raise the matter with the Information Commissioner's Office:


Postal AddressInformation Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Online Form
Phone Number0303 123 1113


For our full privacy notice: