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Key contacts


Telephone: 0345 603 7631

Passenger Transport Teams

8 October 2015

The Passenger Transport Team is responsible for procuring and monitoring the passenger transport needs of the County Council.

Home to school

The team moves over 20,000 students every day to both mainstream and special schools on vehicles ranging from double deck buses to taxis. It also uses the rail and local bus network to integrate school movements as much as possible. 


Looked after children

We provide transport services for children who require transport to foster care, contact and respite services. The need for reliable transport is often a key component to ensuring the authority can support the most vulnerable children in Essex.

Adult social care

We transport older people and those with learning disabilities and physical and sensory impairments to day centres around the county. Much of this involves the use of our in house fleet service Community Link. 

Local bus service

The council funds services that cannot be sustained commercially but are deemed a social necessity, for example some evenings, weekends and rural services. It is often required to react quickly when a commercial operator de-registers routes, to ensure a continuity of service for the people of Essex.

It remains important that these services are economically viable, so usage and performance is closely monitored. The team is also responsible for overseeing the successful Sandon and Chelmer Valley Park and Ride and the new Colchester Park and Ride.

How we are structured

Passenger Transport has undergone a restructure. Four area teams (North, South, West and Mid) are now responsible for Home to School, Social Care and Local Bus transport within that area. Some officers retain specialisms in PA training, customer interaction, DBS and safeguarding.

Our team of Commercial Analysts provide support through the procurement of transport services, whilst our team of Contract Managers and Contract Analysts offer ongoing monitoring and support during the lifetime of our contracts to ensure we realize the full potential of those contracts.


Student behaviour on school transport

Essex is one of the national leads in addressing student behaviour issues, working in partnership with schools and local groups to promote initiatives. By working closely with the police, schools and transport operators, the Student Behaviour Team have been able to demonstrate an improvement in behaviour and safety on our school buses. Initiatives include interactive theatre performance, CCTV, and the travelling of Police Community Support Officers on vehicles.