Once your report has been received, it will be assessed by the Citizens Advice Consumer Service and shared with Trading Standards to help tackle wider problems with Essex businesses.
Buy With Confidence
Trading Standards operates the Buy With Confidence scheme, which helps you identify approved traders who are committed to high working standards, high levels of customer care and a fair trading policy.
Rogue doorstep traders
We encourage anyone who has been targeted by cold callers to call the Citizens Advice Consumer helpline on 03454 04 05 06 for advice, guidance and support. Staff are experienced in helping residents, don’t be embarrassed or afraid to get in touch.
Buying a used car
Organised crime groups are seeking out the most fragile members of our society by “working” from mailing lists which categorise people as being elderly or vulnerable in some way.
Everyone is at risk but those listed as living alone and those that might have previously responded to scam mail are often their preferred targets. Contact is mostly made by letter and telephone calls to try and trick them into parting with cash.
Those who respond can end up having their details put on lists that are potentially sold to other scammers all over the world. This can result in victims being delivered large amounts of scam letters a day and plagued by international phone calls.
There is certainly an element of “brainwashing” by these criminals who are having an easy and assisted passage into their victims’ homes, minds and bank accounts.
You can report a concern about a vulnerable person being scammed to the Citizens Advice Consumer Helpline on 03454 040506.