All care services (residential and domiciliary) are chargeable from the start of care (Day 1)
When it's time to pay your assessed charge, we'll send you or your agreed representative regular invoices showing all the services that have been provided and your charge for those services. All payment options are listed on the back of the invoice along with other useful information. If you need to talk to out Income Collection Team to discuss the payment options, please use your customer account number as the payment reference when you call.
The payment methods are:
- Direct Debit (covered by the Direct Debit guarantee scheme)
- Internet banking
Direct Debits are covered by the Direct Debit Guarantee Scheme, which ensures you remain in control. To set this up, please contact the income collection team with your customer account number which can be found on the top right hand corner of your invoice. They will take the required information and then send you a Direct Debit form to complete and return.
If you are in the process or have arranged a Direct Payment cash payment with the help of your social care worker, you will not be sent an invoice by Essex County Council.
Your Assessed Charge will be deducted from your cash payment so your payment is made net. You are expected to pay your weekly Assessed Charge towards any services agreed within the Direct Payment.
Essex County Council will offer those eligible a deferred payment. Under the deferred payment scheme the difference between your contribution and cost of your care will accrue as a debt against the value of your property. Interest, administration and legal charges will apply.
Failure to pay invoices
We expect charges to be paid in full following your financial assessment. If these are not paid your care will not stop, but it will lead to increasing debts which will need to be paid.
Failure to pay invoices will be reviewed and reminders will be sent out. If you continue to fail to pay, action will be taken to recover the debt. This may affect your credit rating in the future. Any extra costs incurred in the recovery of the debt may be added to the outstanding balance.
If you are having difficulties paying, please contact the income collection team as soon as possible to discuss what options are available to you.