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Advice Hubs at Libraries in Earls Colne, Halstead and Sible Hedingham

9 October 2017

Citizens Advice self-help touchscreen kiosks have been installed at a handful of Essex libraries.


The Advicehub booths were installed after the closure of the Halstead Citizens Advice office and mean residents who cannot travel to the Braintree or Witham offices can still get advice at the touch of a button.


The kiosks are in Earls Colne, Halstead and Sible Hedingham libraries and are available to use whenever the libraries are open.
They will help people find answers to common issues including debt, welfare benefits, housing, employment, plus family and relationship help.
Library staff have been trained on how to use the kiosks to help customers, but the touch screens are simple and straightforward to use.
Cllr Susan Barker, cabinet member responsible for libraries, said: “This is one example of how we are working with residents and partners to make libraries hubs for their communities: places people know they can come to for advice and access to services, as well as books, job support, groups and all the other  activities libraries offer.”