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Improvements to Colchester bus services set to keep the town moving

8 October 2018

Changes to where bus services stop in Colchester town centre are set to come into effect on 21 October 2018. The changes will reduce congestion and improve safety, service reliability, air quality and passenger experience in the town centre.


A partnership of  local bus operators, Essex County Council and Colchester Borough Council have worked together to balance the number of buses calling at different bus stops in the town centre and around the bus station. At present some stops are heavily used leading to buses and passengers being unable to use them safely, while others are relatively underused. Stops currently only used by Colchester's Park and Ride Service will also be shared with other services.  The changes also group services using the same road corridors.


The changes are a response to ongoing concerns from passengers, pedestrians and bus operators about safety and the town centre environment and are designed to reduce congestion and delays while improving air quality and passenger safety by reducing pressure on the most heavily used bus stops. The aim is to reduce buses queueing for, or using, the wrong stops and the risk of passengers trying to board the bus from the road instead of the stop.  


Steve Wickers, Managing Director of First Essex Buses Ltd said: ““We welcome the changes which we are confident will improve service reliability in Colchester town centre by utilising the limited bus stops more effectively."


Cllr Ray Gooding, Cabinet Member for Education and Skills, said: “Bus services are integral to our county's transport network and provide a vital lifeline for many people. These changes will ensure bus services in Colchester are an attractive choice when travelling in and around the town."


Cllr Martin Goss, Colchester Borough Council's Portfolio Holder for Waste, Environment and Transportation, said: “We want to ensure everyone can travel smoothly and safely across the borough as part of our commitment to building a Better Colchester. This change has been firmly driven by the commercial bus operators to better regulate the reliability of their services and further enhance the customer experience that passengers will enjoy."


Detailed information about the changes will be provided at stops, through leaflets on buses and from council offices as well as on line here which also includes frequently asked questions and bus operator contacts. 

If anyone has any queries or questions about these changes, they are encouraged to email