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Statement: Payroll issues affecting schools employees

24 August 2017

Essex County Council has apologised to a number of schools employees whose August salary payment will be delayed until Tuesday 29 August.

Because of an internal process failure, many schools employees who would have expected to receive their monthly salary payment tomorrow, Friday 25 August, will now be paid on Tuesday 29 August.

A full investigation is already underway and everyone affected has been written to with a full apology.

It is understood that as many as 20,000 school employees may be affected. The Council’s payroll team will be on hand to offer information and advice from 8.30am to 4.30pm tomorrow, Friday 25 August. 

The number for affected schools employees to ring is 03330 135859.

Councillor Louise McKinlay, Cabinet for Resources, said: “We are extremely sorry that this error happened and we have launched a full investigation to understand why it occurred and ensure it does not happen again.

“We will offer all the help, support and advice we are able to provide to affected schools employees tomorrow and will have a team standing by to deal with calls.  

“Because the actual pay date for affected employees is Saturday 26 August, standing orders and direct debits due then should be processed on Tuesday after the bank holiday, but we will be able to advise schools employees with any concerns they may have.”