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Statement on the Care Quality Commission’s rating of Allied Healthcare’s reablement service

6 September 2018

The CQC has this week published its report from an inspection of Allied Healthcare's 'reablement' service, undertaken earlier this year. Since the inspection was carried out in March 2018, the County Council and partners have worked with them to stabilise and improve the service.

The CQC carried out the unannounced inspection after service users, their relatives and staff raised serious concerns. They found that safety was inadequate, and that there was inadequate leadership.

Cllr John Spence, Cabinet Member for Health and Adult Social Care at Essex County Council, said: “Our first concern is the safety and wellbeing of the people we commission care for, wherever or however it is provided.  

“We have worked hard to help Allied improve their systems, processes and staffing levels since the inspection in March revealed unacceptable standards of care. Reablement support is critical to help people regain their independence, for example after a spell in hospital.

“We are continuing to monitor their performance but we have seen improvement and the service is now working better. That monitoring and support will continue until such time as the CQC re-inspect and judge the care being provided to be of the quality and type we would all want and expect."