Advice for transport operators

Advice for transport operators

New operators

We’ve published a guide for new transport operators contracting with ECC (PDF, 374.76KB).

It includes advice on:

  • how to tender
  • contacts at the council
  • Disclosure and Barring Service checks
  • invoicing
  • useful tips

Disclosure and Barring Service checks

If you have an employee with an enhanced Disclosure and Barring Service (DBS) check under 3 years old, we need a signed declaration before they start work on a transport contract.

Contract management

Novate a contract

See our novation of contracts procedure (PDF, 41KB) if you wish to transfer a contract’s responsibilities and payment rights to another operator.


If you’d like to employ another operator to carry out a contract on your behalf, please email to discuss this.

Please include:

  • contract number
  • route number
  • name of the subcontractor
  • proposed start date

Changing operator details

Please let us know if you change:

  • operating address
  • name of owner or manager
  • invoicing contact
  • complaint handling procedure
  • emergency or out-of-hours phone number
  • web address
  • other contact details

Please email, including both old and new details to help us confirm the change.

Passenger assistants

If you intend to employ passenger assistants, please email

Please include a completed:

Specialist Health Passenger Assistants

If your contract requires a specialist health passenger assistant, please email a completed referral form (PDF, 94KB) to arrange training.

Email completed forms to

Our training brochure (PDF, 4.8MB) shows the training available to operators.