Contact us

Opening hours are Monday to Friday, from 8:30am to 5pm, unless otherwise mentioned.

During the coronavirus (COVID-19) outbreak, some of our services are closed. Some are running at limited capacity. Check to see which services are affected.

To report abuse or neglect:

Report a concern about an adult

Telephone: 0345 603 7630
Out of hours telephone: 0345 606 1212
Email: socialcaredirect@essex.gov.uk

Report a concern about a child

Telephone: 0345 603 7627
Out of hours telephone: 0345 606 1212
You can also report a concern on the Children and Families hub

Main telephone numbers:

We are currently experiencing large call volumes, so please check if you can search for the information online.

Check if your service is listed below, otherwise complete the general enquiries online form. Our customer team will get back to you within 10 days.

Registration services

Telephone: 0345 603 7632
Book a telephone appointment to register a death
Book an appointment to register a birth
Marriages and civil partnerships latest update

Adult Social Care

Telephone: 0345 603 7630
Out of hours telephone: 0345 606 1212
Email: socialcaredirect@essex.gov.uk

Adult Social Care invoices and Financial Assessment queries

Telephone: 03330 135 860
Open 8:30am to 4:30pm

Children's Social Care

Telephone: 0345 603 7627

Coroner's service

Telephone: 03330 135 000

Schools

For Schools information, Early Years and Family Information Service (FIS), please refer to our web pages.

Make a payment

This number is for payments to Essex County Council
Telephone: 0345 603 7637

Highways

Telephone: 0345 603 7631
This number is for urgent enquiries only. Visit the highways website to report a new problem or to check an existing problem

Adult Community Learning (ACL)

Telephone: 0345 603 7635
Email: lifelong.learning@essex.gov.uk
Centres remain closed but now offering online and distance learning courses. See website for details.

Media enquiries

Telephone: 03330 132800
Out of hours telephone: 07717 867525
Email: press.desk@essex.gov.uk

Request information

To request information under the Data Protection Act and Freedom of Information Act, complete the online form on the link above.

Complaints and compliments

To send us a complaint or compliment, complete the online form on the link above.

Contact us by post:

Compliance and Complaints
Customer Services
Essex County Council
PO Box 11, County Hall
Chelmsford
Essex CM1 1QH

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