Contact us

During the coronavirus (COVID-19) outbreak, some of our services are closed. Some are running at limited capacity. Check to see which services are affected.

To report abuse or neglect:

Report a concern about an adult

Telephone: 0345 603 7630
Out of hours telephone: 0345 606 1212
Email: socialcaredirect@essex.gov.uk

Report a concern about a child

Telephone: 0345 603 7627
Out of hours telephone: 0345 606 1212
You can also report a concern on the Children and Families hub

For all other enquiries

Opening hours are Monday to Friday, from 8:30am to 5pm, unless otherwise mentioned.

Contact us online:

We are currently experiencing large call volumes, so please use our online enquiry form. Our customer team will get back to you within 10 days.

Registration services

Telephone: 0345 603 7632
Make an appointment to register a death.

Find out about changes to our services, affecting birth registerations and ceremonies.

Adult Social Care

Telephone: 0345 603 7630
Out of hours telephone: 0345 606 1212
Email: socialcaredirect@essex.gov.uk

Adult Social Care invoices and Financial Assessment queries

Telephone: 03330 135 860
Open 8:30am to 4:30pm

Children's Social Care

Telephone: 0345 603 7627

Coroner's service

Telephone: 03330 135 000

School enquiries

This number is for admissions, transport and free school meals only.
Telephone: 0345 603 2200
This line will be open until Friday 22 May, 2020
For Early Years and Family Information Service (FIS), please refer to our web pages.

Make a payment

This number is for payments to Essex County Council
Telephone: 0345 603 7637

Highways

Telephone: 0345 603 7631
This number is for urgent enquiries only. Visit the highways website to report a new problem or to check an existing problem

Adult Community Learning (ACL)

Telephone: 0345 603 7635
Email: lifelong.learning@essex.gov.uk
Centres remain closed but now offering online and distance learning courses. See website for details.

Media enquiries

Telephone: 03330 132800
Out of hours telephone: 07717 867525
Email: press.desk@essex.gov.uk

Request information

To request information under the Data Protection Act and Freedom of Information Act, complete the online form on the link above.

Complaints and compliments

To send us a complaint or compliment, complete the online form on the link above.

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