Contact us

During the coronavirus (COVID-19) outbreak, some of our services are closed. Some are running at limited capacity. Check to see which services are affected.

To report abuse or neglect:

Report a concern about an adult

Telephone: 0345 603 7630
Out of hours telephone: 0345 606 1212

Report a concern about a child

Telephone: 0345 603 7627
Out of hours telephone: 0345 606 1212
You can also report a concern on the Children and Families hub

For all other enquiries

Opening hours are Monday to Friday, from 8:30am to 5pm, unless otherwise mentioned.

Contact us online:

We are currently experiencing large call volumes, so please use our online enquiry form. Our customer team will get back to you within 10 days.

Registration services

Telephone: 0345 603 7632
Make an appointment to register a death.

Find out about changes to our services, affecting birth registerations and ceremonies.

Adult Social Care

Telephone: 0345 603 7630
Out of hours telephone: 0345 606 1212

Adult Social Care invoices and Financial Assessment queries

Telephone: 03330 135 860
Open 8:30am to 4:30pm

Children's Social Care

Telephone: 0345 603 7627

Coroner's service

Telephone: 03330 135 000

School enquiries

This number is for admissions, transport and free school meals only.
Telephone: 0345 603 2200
This line will be open until Friday 22 May, 2020
For Early Years and Family Information Service (FIS), please refer to our web pages.

Make a payment

This number is for payments to Essex County Council
Telephone: 0345 603 7637


Telephone: 0345 603 7631
This number is for urgent enquiries only. Visit the highways website to report a new problem or to check an existing problem

Adult Community Learning (ACL)

Telephone: 0345 603 7635
Centres remain closed but now offering online and distance learning courses. See website for details.

Media enquiries

Telephone: 03330 132800
Out of hours telephone: 07717 867525

Request information

To request information under the Data Protection Act and Freedom of Information Act, complete the online form on the link above.

Complaints and compliments

To send us a complaint or compliment, complete the online form on the link above.

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