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Customer promises

1 May 2018

As our customer, you are at the heart of everything we do.  We want to make sure you receive the best possible service each time you contact us.  To do that, all our staff adopt these Promises when contacting you:

  • We’re easy to access and do business with.
  • We deal with everyone politely and fairly.
  • We provide clear, helpful and up to date information.
  • We’re honest about what we can and cannot do.
  • We listen to you and your views.

We expect all our employees to demonstrate these standards every time they contact you, so that you know what to expect from us and we ensure you receive the same great service every time.