More information on cost-of-living support for pensioners

More information on cost-of-living support for pensioners

Last month we announced a package of support for Essex pensioners to help them with the cost-of-living.

The funding is part of the Department for Work and Pensions' (DWP) Household Support Fund (HSF).

Eligible pensioners will receive £80 to help with household bills and shopping. This will be paid into their bank account.

Pensioners who do not share their bank details with their local council will receive a £80 supermarket voucher by post.

Here is what you need to know about the supermarkets vouchers:

Who is eligible to receive a supermarket voucher?

All those who are of pensionable age and who are also in receipt of a means tested benefit and/or council tax support.

Do I need to apply to receive a supermarket voucher?

There is no application process for this scheme, we will be directly contacting those who are eligible. You do not need to contact us to receive this voucher and you will not be asked for any personal or financial details.

Can more than one voucher be issued per household?

Only one voucher per household is permitted.

When will I receive my supermarket voucher?

The vouchers will be issued in September but may take up to three weeks to be delivered.

Can I change the supermarket on the voucher?

Once the voucher is printed it cannot be changed. Supermarkets have been selected based on proximity to each eligible household.

When will the supermarket voucher expire?

The expiry date will depend on which voucher you receive. Find more information about voucher expiry dates.

How do I use my supermarket voucher?

Simply present the voucher at the till. If you are using a self-service till then press the gift card option.

Do I have to spend the total amount in one go?

You do not have to use the full £80 in one go. Keep the voucher safe and you can use it as often as you shop until the £80 is spent.

Can I spend the supermarket voucher on anything in store?

Vouchers can only to be used on food. They cannot be used for: alcohol, petrol, tobacco products, stamps, lottery tickets or phone top-ups.

Can I use the supermarket voucher to shop online?

Only Asda and Sainsbury vouchers can be used online.

More support is available

Find more information about the other support available to help residents with the cost of living.

Last updated 13 September 2022