Request information about you, or someone you care for

You have a right to access any information the Council holds about you, under the Data Protection Act 2018.

You have a right to access any information the Council holds about you.

There's no charge for accessing your information.

Information we do not hold

We do not hold the following:

Requesting information for somebody else

Normally you can only request access to your own data. In some cases you can request data on behalf of someone else.

Read our guidance on requesting information about:

Make a request about you

To make a request for information about yourself, you will need to provide:

  • your full name
  • your address
  • your telephone number and / or email address
  • your date of birth
  • proof of your identity, such as a valid passport, driving license or full birth certificate
  • a description of the information you want to receive - the more information you give us will help us provide your information quicker

You might find it helpful to use our request form (PDF, 54.83kB).

You can make your request by talking to us, by post or by email.

Make an information request

Telephone: 033301 39853


Transparency Team
PO Box 11
County Hall

After you've made a request

We will reply to confirm we have received your request.

We may ask more questions to help us find the information you have requested. We may ask to see original copies of any proof of identity if the copies provided are not clear.

We aim to answer your request within 1 month, but it can take longer if your request is complex.

If you're unhappy with our response

You can contact our Data Protection Officer if you are not happy with the response you receive from us.

Data Protection Officer

Telephone: 0345 743 0430 (ask to speak to the Information Governance Team)


You can also speak to the Information Commissioner's Office (ICO) about your complaint.

More information

You can find out more about access requests on the ICO website.

You can see why and how we use your personal information on our Your privacy pages.