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Key contacts

general enquiries

Telephone: 0845 743 0430

0845 calls to Essex County Council are charged at BT landline standard rate. Please check with your provider as other tariffs may vary.

  Contact us

5 March 2015

Urgent and 24-hour contact information
If you feel that someone is in danger, or being threatened with harm, or if there is a crime in progress, or medical emergency, please dial 999.  

General enquiries   

Tel: 08457 430 430 or 01245 430 430 (if you prefer to dial a geographically-routed number)
Textphone: 0845 758 5592  
Normal Open hours: 8.30am-5pm Monday to Friday
You can also make a complaint, comment or compliment.   


What service do you need? 

Service Contact
Adult Community Learning:
Learn about community learning courses, course centres, fees and more
0845 603 7635

Adoption and fostering

Information about adoption and fostering, the differences between the two and how to become an applicant.

Adoption :0800 801530

Fostering: Contact us 

Births, ceremonies and deaths:
Find registration office numbers and opening times, register a birth, apply for a citizenship ceremony and more
0845 603 7632
Blue Badges:
Renew or apply for a Blue Badge

0845 603 7630

Country Parks:
News and events, season tickets and directions

0845 603 7624 

Education and schools:

Free school meals, school transport, term dates, adult learning courses and more

0845 603 2200


Environmental Issues: 
Information about local flooding, conservation areas, emergency planning and more
0845 603 7624

Family Information Service:
Information about ear
ly years education, Child Tax Credit, Working Tax Credit and more

0800 055 6874
Contact us

Freedom of Information requests:
Make a Freedom of Information request
County Hall,
Market Road,
Chelmsford, Essex,
Data Protection Act information request

Requests can be made in writing to:

Transparency Team 
PO Box 11
County Hall

General enquiries:
For all other queries, call the general enquiries number

08457 430 430
01245 430 430
(if you prefer to dial a geographically-routed number)

Report faults, learn about the Chelmsford Park and Ride, and more

Mon – Fri: 8.30am – 5pm
Outside of these times is an emergency out-of-hours service

0845 603 7631

Report a highways problem 

Renew an item, book a computer, use the Answers People enquiry service, find out what's on

Mon – Fri: 8am – 8pm 
Sat: 9am – 5.30pm
Sun: 1pm – 4pm

0845 603 7628

Renew books online and search the catalogue

 Answers People


Recycling and Waste:
Find your nearest recycling centre, learn about street cleaning and more

0845 603 7625 

Social Care:
Here you can find information on care for adults and children, safeguarding, carers, health and more

0845 603 7630 (care for adults)

0845 603 7627 (care for children)

 Get help from adult social care

Trading Standards:
Information for the public and businesses

0845 603 7626
(business customers)

0845 404 0506
Mon – Fri 9am -5pm

Where to find us 

Essex County Council’s main office is County Hall in Chelmsford.
Opening hours are 8.30am to 5pm Monday to Friday.
Essex County Council
County Hall
Market Road
Please note: We endeavour to ensure all our customers are treated in a courteous, polite and efficient manner. Essex County Council employees will be sensitive to customers’ needs but will not tolerate acts of abuse or aggression.