Urgent and 24-hour contact information
If you feel that someone is in danger, or being threatened with harm, or if there is a crime in progress, or medical emergency, please dial 999.
General enquiries (excluding highways
For complaints, comments or compliments please use our online form.
If you wish to report a highway issue in Essex to us, please use our online reporting tool in the first instance.
If you have a highway enquiry, comment, compliment or complaint please use our online form.
Tel: 0345 603 7631
Textphone: 0345 758 5592
Normal Open hours: 8:30am-5pm Monday to Friday
What service do you need?
|Adult Community Learning:
Learn about community learning courses, course centres, fees and more
|0345 603 7635|
Adoption and fostering
Information about adoption and fostering, the differences between the two and how to become an applicant.
Adoption :0800 801530
|Births, ceremonies and deaths:
Find registration office numbers and opening times, register a birth, apply for a citizenship ceremony and more
|0345 603 7632|
Renew or apply for a Blue Badge
0345 603 7630
News and events, season tickets and directions
0345 603 7624
Education and schools:
Free school meals, school transport, term dates and more
0345 603 2200
Information about local flooding, conservation areas, emergency planning and more
|0345 603 7624|
Family Information Service:
Information about early years education and paying for childcare
0800 055 6874
|Freedom of Information requests:
Make a Freedom of Information request
|Data Protection Act information request
Requests can be made in writing to:
PO Box 11
For all other queries, call the general enquiries number
0345 743 0430
Report faults, learn about the Chelmsford Park and Ride, and more
Mon – Fri: 8.30am – 5pm
Outside of these times is an emergency out-of-hours service
0345 603 7631
Report a highways problem
Renew an item, book a computer, ask a question, find out what's on.
0345 603 7628
Renew books online and search the catalogue
|Recycling and Waste:
Find your nearest recycling centre and more
0345 603 7625
Here you can find information on care for adults and children, carers, health, safety concerns and more
0345 603 7630 (care for adults)
0345 603 7627 (care for children)
Information for the public and businesses
0345 603 7626
0345 404 0506
Mon – Fri 9am -5pm
Cost of calling 0345 numbers
The main benefit of using a 0345 number is the cost of your call is usually the same amount as it would be when calling a landline 01 or 02 number, whether making the call from a landline or a mobile.
Please note we've tried to ensure the above information is accurate but we recommend checking with your current provider (mobile or fixed line), which will be able to send you a list of all UK call charges.
Tell us how we did
|We're always keen to hear your views on the customer service you receive from us. Find out how we are working to improve our service to you. Visit our Customer Experience pages.
Where to find us
Opening hours are 8.30am to 5pm Monday to Friday.
Essex County Council
Please note: We endeavour to ensure all our customers are treated in a courteous, polite and efficient manner. Essex County Council employees will be sensitive to customers’ needs but will not tolerate acts of abuse or aggression.
How to get here
By public transport:
For information on bus and train services to Chelmsford, please visit the Traveline website.
Please note, there is no parking on site.
The Park and Ride services provide a convenient way to reach County Hall, with a bus stop outside. For a timetable and routes, please visit the Chelmer Valley Park and Ride or the Sandon Park and Ride webpages.
The nearest short stay car park is High Chelmer. For more information on public car parks in Chelmsford town centre, please visit the Chelmsford City Council parking webpage.