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You are currently in: Your right to know

Making a request for information

1 December 2016

The Freedom of Information Act 2000 (FOI) gives everyone the right to request written or recorded information held by Essex County Council. Personal information held by Essex County Council is covered by the Data Protection Act.

 

You may be able to save a lot of time in finding the information you are after by checking if we have already answered your question via our search page or under the publications section..


The Environmental Information Regulations Act 2004 (EIR) gives everyone access to information held by Essex County Council that relates specifically to the environment, including the state of water, air, animals and plant life across the county.


Requests for information under the FOI or EIR Acts can be made online or in writing to:

 

Your Right to Know
Information Services
Essex County Council
Market Road
County Hall
Chelmsford
CM1 1QH

 

Requests can also be made via social media (Twitter and Facebook) however, we may require for further information to fully complete this request. To enable us to respond to any request fully we require an email or postal address where we can send a reply.

 

Once you have made a request you will receive an acknowledgement and your request should be answered within 20 working days, although in certain circumstances we are allowed to take longer to respond. For more details about what you can expect from us see the Information Commissioner's website. Some information may be withheld to protect certain interests. This is allowed under the terms of the FOI and EIR Acts. If we withhold information for these reasons, we will tell you why.


Under certain circumstances, Essex County Council is allowed to make a charge for information that is provided to you. Information about the charges we make is contained within the Essex County Council Information Charging Policy. This is particularly relevant where the information you request relates to the environment.

Complaints

If you're not satisfied with the response you have received to a request for information, you can ask us to review our handling of the matter. This can be done by emailing yourrighttoknow@essex.gov.uk, providing the reference number of your request and the issues you would like us to investigate.
 
The review will be managed under our procedure for internal reviews. If you remain unsatisfied after the review outcome, you can complain to the Information Commissioner’s Office (ICO). Please be aware the ICO will not consider a complaint unless the ECC review process has taken place first.

Information for journalists

While we are committed to being open and transparent any additional questions stemming from published FOI responses may be treated as new FOI requests.