Temporary phone line disruption
A number of our phone lines will be briefly unavailable on Tuesday 11 February from 6:30pm. Changes are being made outside of opening hours to minimise disruption. Our out of hours services are not impacted.
Privacy notice for the My Care Record system
My Care Record provides health and care professionals with electronic access to records of participating partner organisations using new and existing secure computer systems. Details of partner organisations involved are listed on the My Care Record website.
The people caring for you need access to your health and care record in order to make the best decisions about your diagnosis and treatment. This could include GPs, hospital-based clinicians, nurses, health visitors and social workers.
Patient information and care records are usually made available through traditional methods such as secure post, fax or email, which can be slow and, at times, unreliable, and possibly prolonging diagnosis and treatment.
We will be able to access the following information from partner organisations:
Adult Social Care will only share the following information:
Each partner organisation participating is responsible for the information they share/access within the shared environment, including personal and special category data incorporated from patient records held by partner organisations.
All partners are subject to a number of legal obligations to ensure that the processing of personal information remains lawful. This includes, legislation, standard, statutory and non-statutory guidance. For a full list, visit the My Care Record website.
Health and care professionals view your information to give you the best quality care they can. If you still want to object, please contact the organisation who holds the records which you do not want to be shared. For further details on how to opt out of sharing your information, visit the My Care Record website.
You can choose to opt out of having us share your information with partners by completing the quick form below:
Essex County Council is Joint Data Controller for processing of the shared data, within the shared environment. Each partner organisation participating is responsible for the information they choose to share with other partners. A full list of partners can be found on the My Care Record website.
The Council will only access personal data in accordance with our statutory duties, in particular, the Care Act 2014, the Mental Capacity Act 2005 and the Mental Health Act 1983, this is not an exhaustive list.
We may use your information for the prevention and detection of fraud and crime, this may include sharing your personal information with external agencies that could lead to some services being declined.
Read more about how your information is processed.
The information below show the legal basis we are relying on to use your personal or special category (sensitive) personal information. You can see a list of the full legal conditions we may rely on by looking at our full privacy notice.
Here is a list of the legislation we rely on when using your personal information to meet our legal obligations or public tasks.
Our legal basis' for using your personal information are to, exercise our tasks in the public interest and to protect your vital interests.
Our legal basis' for using your special category information are substantial public interest and the delivery of health and social care services.
No personal information is routinely sent or held outside the UK. Should the transfer of personal information outside of the UK become necessary, it will only take place if permitted by law, and then only where there are appropriate safeguards in place to protect the information.
Personal data is stored securely for the duration specified by the NHS Digital / Information Governance Alliance (IGA) Retention Schedule. Once information that is held has been identified for destruction it will be disposed of in the most appropriate way for the type of information it is.
The law gives you a number of rights to control what personal information is used by us and how it is used by us.
You can obtain further information about these rights from the Information Commissioner’s Office.
You also have the right to lodge a complaint in relation to this summary notice, the full privacy notice or our processing activities with the Information Commissioner’s Office.
All partner organisations have complaints procedures. If you wish to make a complaint, please contact your direct care provider such as your GP, hospital consultant, social worker or speak to their PALS (Patients Advisors and Liaisons Services) / Complaints department. Patients also have the right to make a complaint to the Information Commissioner’s Office regarding breaches of confidentiality.
Telephone: 0303 123 1113 (local rate) or 01625 545745 (national rate)
Email: casework@ico.org.uk
Website: https://ico.org.uk/
Address:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
If you wish to exercise any of these rights, you can contact our Data Protection Officer.
Telephone: 0345 743 0430 (ask to speak to the Information Governance Team)
Email: DPO@essex.gov.uk
Or the transparency team for access to the information held by Essex County Council.
Telephone: 033301 39853
Email: transparencyteam@essex.gov.uk
Address:
Transparency Team
PO Box 11
County Hall
Chelmsford
Essex
CM1 1LX