Emergency or crisis help

If you, or someone you care for is having a mental health emergency or crisis, here's what you should do

When you or someone that you care for is having extreme mental health difficulties, you may need to get help very quickly. This information is only to be used for a mental health emergency or crisis.

Serious or life threatening issues

If you or someone that you care for is in immediate danger, you should:

Urgent issues

If you or someone that you care for is having an urgent mental health issue, you should:

  • call your mental health support worker, if you have one - this may be your care co-ordinator or key worker
  • call NHS 111: This NHS service is available 24 hours a day
  • book an emergency GP appointment - they should be able to offer you an appointment in a crisis with the first available doctor
  • call Adult Social Care on 0345 603 7630 or 0345 606 1212 (outside of normal working hours)
  • contact the local adult mental health team
  • search for EPUT crisis support services or call NELFT (for young people) on 0300 555 1201
  • NHS Choices has a mental health helpline page with a list of organisations you can call for immediate assistance

The following organisations also offer urgent mental health support:

  • call Samaritans on 116 123 (24 hours, 365 days a year) - calls are free and confidential and will not appear on your phone bill
  • text ‘Shout’ to 85258 to speak to a trained volunteer via text (24 hours, 365 days a year) - texts are free and confidential
  • download the Stay Alive app if you are having thoughts of suicide or if you are concerned about someone else - it has links to urgent, local and online support as well as an area to set out your own safety and wellness plans