Pay your invoice
The simplest and easiest way to pay your invoices is by direct debit. Once you have set it up there is no further action you need to take. We will send you regular invoices and notify you of how much will be collected by direct debit and when.
Check the dates direct debits are scheduled to be taken.
To set up a direct debit, you will need your 9 digit customer reference number. It starts with a 5 and can be found on your invoice.
You can also set up a direct debit by calling our Customer Service line on 03330 135860, or you can download and print out our form, fill in your details and send it back to us by post. The address is in the contact details at the bottom of this page.
Other ways to pay:
- online with a debit or credit card
- by bank transfer: Lloyds Bank PLC, Sort code: 30-00-00, Account Number: 03394751
- call our 24 hour automated telephone line: 0345 6038152
- by cheque: post to the Income Collection Team using the address on the invoice
You will need to use your invoice number as your payment reference for each method.
If you don’t pay your invoice in full, your care won’t stop. However, we will take action to recover the amount you owe. This can lead to increasing debts and may affect your credit rating in the future.
If you think your care charge is wrong or you cannot afford to pay
Please contact us as soon as possible if you think your care charge is wrong, or if you cannot afford to pay.