Coronavirus (COVID-19): how to stay safe and help prevent the spread

Keep acting responsibly to protect yourself and others. Continue to follow the guidance on GOV.UK.

For information on getting tested, vaccines, coronavirus news and data, and support for businesses and residents, go to the Coronavirus hub .

Advice for transport operators

New operators

We’ve published a guide for new transport operators contracting with ECC (PDF, 374.76KB).

It includes advice on:

  • how to tender
  • contacts at the council
  • Disclosure and Barring Service checks
  • invoicing
  • useful tips

Disclosure and Barring Service checks

If you have an employee with an enhanced Disclosure and Barring Service (DBS) check under 3 years old, we need a signed declaration before they start work on a transport contract.

Contract management

Novate a contract

See our novation of contracts procedure (PDF, 41KB) if you wish to transfer a contract’s responsibilities and payment rights to another operator.


If you’d like to employ another operator to carry out a contract on your behalf, please email to discuss this.

Please include:

  • contract number
  • route number
  • name of the subcontractor
  • proposed start date

Changing operator details

Please let us know if you change:

  • operating address
  • name of owner or manager
  • invoicing contact
  • complaint handling procedure
  • emergency or out-of-hours phone number
  • web address
  • other contact details

Please email, including both old and new details to help us confirm the change.

Passenger assistants

If you intend to employ passenger assistants, please email

Please include a completed:

Specialist Health Passenger Assistants

If your contract requires a specialist health passenger assistant, please email a completed referral form (PDF, 94KB, 2 pages) to arrange training.

Email completed forms to

Our training brochure (PDF, 4.8MB) shows the training available to operators.

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