Coronavirus (COVID-19): how to stay safe and help prevent the spread

Update 19 January 2022: The government has announced that the measures put in place under Plan B in England will be lifted. Check the guidance on GOV.UK for what this means for you.

If you’re struggling to get to your vaccine appointment, we can help organise transport for you. For more information, go to our vaccine page.

For information on getting tested, vaccines, coronavirus news and data, and support for businesses and residents, go to the Coronavirus hub.

Complaints and compliments

Highways

If you need to tell us about a highways issue, use our report it tool.

Adult and children's social care

If you would like to give feedback, ask a question or complain about one of our social care services, use our online form.

The length of time it takes to respond will vary depending on your feedback.

You can see how we have responded to complaints about our services in our:

All other Essex County Council services

If you have got a complaint about an Essex County Council service, let us know.

We will respond within 10 working days or let you know if it cannot be dealt with under our complaints policy.

Enquiries and compliments

If you have got an enquiry, and can't find an answer on our website, or you would like to leave a compliment, please write to us. We will respond to enquiries within 20 working days.

Our address is:
Compliance and Complaints
Customer Services
Essex County Council
PO Box 11, County Hall
Chelmsford
Essex CM1 1QH

We apologise that our online form is not available for you to use at this time. Essential maintenance is being carried and we will reinstate a link as soon as this work is complete. Please check back later.

Our policy and guidelines

Read our complaints policy (PDF, 244.96KB) for more information.

For information on how we manage repetitive, unreasonable and persistent customer behaviour, read our customer behaviour guidelines (PDF, 151.48KB).

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