The UK’s phone lines are going digital
The UK is changing how landline phones work. Instead of using old phone lines, calls will soon be made through the internet using broadband. Most people and businesses will switch over this year, but BT has delayed the final deadline to 2027 to make sure vulnerable people are supported properly. Your phone company will contact you before the change, usually by letter, text, email, postcard or leaflet.
How we’re helping in Essex
At Digital Essex, we’re working hard to support residents through this change. We’ve been attending events across the county to explain what people need to do to prepare for the end of analogue phone lines. If you’re organising a local event and would like us to attend, please email digital@essex.gov.uk. We want to make sure everyone understands the changes and knows how to stay connected, especially those who may need extra help.
If you’d like to find out more about our communications campaign, please read our report. If you’re a local authority and would be interested in using some of our campaign materials or learning more about our approach, we’d love to hear from you—please get in touch.
Support for businesses
If your business still uses old analogue phone lines, you’ll need to switch to a digital system before 2027. This includes things like desk phones, alarm systems, and CCTV. Now is a great time to review your current setup, speak to your provider, and make sure your team knows what to expect.
We also offered a series of free business webinars to help organisations prepare. These sessions, held in July, September, and October, provided guidance, resources, and expert advice on making the switch. To stay informed, follow us on LinkedIn or sign up to our newsletter. You can also connect with local business networks to share ideas and learn from others.
Help for vulnerable people
Some people may need extra support with the switch. This includes people over 75, those who use personal alarms, don’t have broadband or mobile phones, or live in areas with poor signal. If this sounds like you or someone you know, contact your phone company by dialling 150 from your landline. Once registered as vulnerable, you may get a free battery backup, help from someone you trust, and a visit from an engineer to check your equipment works.
What to expect and how to stay safe
If you already use a digital phone or only use a mobile, nothing will change. For most others, switching will be easy—just plug your phone into your broadband router. But remember, digital phones need power, so during a power cut, you’ll need a mobile. Be careful of scams—your phone company won’t ask for money to switch. If someone does, report it to Action Fraud. For more help, contact your provider or visit the Gov.uk website.