New tool to help residents access digital support

A woman is shown laying on a bed while typing on a laptop. A mug is on the side next to the laptop.

In June, we will be launching a pilot digital triaging tool, the first of its kind in Essex. Research shows that people who do not yet have the access, skills, and confidence to use the internet are more likely to face inequalities. On average, households that do not use the internet could also spend £286 more a month.

The tool is a local version of the Local Government Association backed Digital Inclusion Triage Tool. It helps residents identify their digital challenges and needs. They will then receive a list of recommended local support services. They can the revisit their recommendations and track their progress.

We are now inviting local organisations to come forward to be part of the initiative. The online tool will be used by community support services to prescribe support for offline residents. 

Local support services could include:

  • help using digital devices
  • guidance on accessing online services
  • upskilling digital skills by finding classes and courses

Following the pilot stage in June, community feedback will be collected ahead of a wider rollout.

Deputy Leader and Cabinet Member for Levelling Up, Communities and Business Engagement, Councillor Louise McKinlay said: 

This innovative tool, accessible without an internet connection or existing digital skills, is part of our drive to tackle the causes of digital exclusion in Essex and can be tailored to individual needs. 

If your organisation is offering a digital support initiative in Essex, please do get in touch with the Digital Essex team to make sure your offer is included in this project.

We are now working to map support services across Essex. Community organisations, services and initiatives that would like to be involved can contact

Find out more about Digital Essex.

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