Coronavirus (COVID-19): how to stay safe and help prevent the spread

Update 19 January 2022: The government has announced that the measures put in place under Plan B in England will be lifted. Check the guidance on GOV.UK for what this means for you.

If you’re struggling to get to your vaccine appointment, we can help organise transport for you. For more information, go to our vaccine page.

For information on getting tested, vaccines, coronavirus news and data, and support for businesses and residents, go to the Coronavirus hub.

Pay your care invoice

Direct payments

If you choose to arrange your own care and support, you can use direct payments to pay for it.

Arranged care and support

If we arrange care and support for you, we will send you or your representative regular invoices, unless you are using direct payments.

Pay your invoice

The simplest and easiest way to pay your invoices is by direct debit. Once you have set it up there is no further action you need to take. We will write to you before each direct debit collection to keep you informed.

To set-up a Direct Debit, download and print out our form, fill in your details and send it back to us by post. The address is in the contact details at the bottom of this page.

Please ensure you include your 9 digit customer reference number. It starts with either 1 or 5 and can be found on your invoice.

Set-up Direct Debit

You can also pay by:

  • online with a debit or credit card
  • bank transfer: Lloyds Bank PLC, Sort code: 30-00-00, Account Number: 03394751
  • call our 24 hour automated telephone line: 0345 6038152
  • cheque: post to the Income Collection Team

You will need to use your invoice number as your payment reference for each method.

If you are having difficulties paying, please contact the Income Collection Team as soon as possible to discuss what options are available to you.

If you don’t pay your invoice in full, your care won’t stop. However, we will take action to recover the amount you owe. This can lead to increasing debts and may affect your credit rating in the future.

Contact the Income Collection Team

Contact us to discuss payment options. Please tell us your customer account number when you contact us.

Telephone: 03330 135 860 - choose Option 1
Textphone: 0845 758 5592

Monday to Friday, 8:30am to 4:30pm

Postal address:
Income Collection Service
Essex County Council
PO Box 4, County Hall

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