Request information

Information about you, or someone you care for

You have a right to access any information the Council holds about you, under the Data Protection Act 2018.

There's no charge for accessing your information.

You can do this in verbally, by post or by email.

Make a request

To make an access request you'll need to provide:

  • your full name
  • your address
  • your date of birth
  • proof of your identity
  • enough information to identify your records

You might find it helpful to use our request form (WORD 341 KB) to do this.

Make an information request

Email: transparencyteam@essex.gov.uk

Transparency Team
PO Box 11
County Hall
Chelmsford
Essex
CM1 1LX

Proof of identity

We'll need 2 of the following documents to prove your identity.

These can be:

  • a valid passport
  • a full or provisional driving licence
  • full birth certificate

You can send copies of these documents, but we might ask to see the originals if the copies are not clear.

If you're unsure about what counts as proof of identity, you can contact us.

After you've made a request

We will reply to confirm your request has been been received.

We aim to answer your request within 1 month, but it can take longer if your request is complex.

If you're unhappy with our response

You can contact our Data Protection Officer if you are not happy with the response you receive from us.

Data Protection Officer

Email: DPO@essex.gov.uk
Telephone: 0345 743 0430 (ask to speak to the Information Governance Team)

You can also speak to the Information Commissioner's Office (ICO) about your complaint.

Requesting information for somebody else

Normally you can only request access to your own data. In some cases you can request data on behalf of someone else.

Adults

If you're making the request on behalf of an adult, we have to check that you have that person's permission. We'll also need to make sure the request is in the person's interest.

Children

Children have the right to request their own information. If a child is under 12, normally someone with parental responsibility can make the request on the child's behalf.

If we think it's not in the child's interest to give information to a parent, we'll ask the child to make a request themselves.

Most of the information we hold about children relates to children's social care and our special educational needs services.

If you want to request a child's educational records, you should ask the school directly. You can do this for children of any age.

More information

You can find out more about access requests on the ICO website.

You can see why and how we use your personal information on our Your privacy pages.

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