Coronavirus (COVID-19) update: Running the council

We are experiencing delays in processing requests, as services across the Council are being impacted. This restricts our ability to access data.

We apologise for the disruption to our service. We assure you that we will continue to process requests, but there will be significant delays.

For information about you, or someone you care for, please email

For information about the Council, please complete our online form, in the first instance. Or email

Request information

Information about you, or someone you care for

Make an information request


Transparency Team
PO Box 11
County Hall

Telephone: 033301 39853

You have a right to access any information the Council holds about you, under the Data Protection Act 2018.

There's no charge for accessing your information.

You can do this verbally, by post or by email.

Requesting information for somebody else

Normally you can only request access to your own data. In some cases you can request data on behalf of someone else.


If you're making the request on behalf of an adult, we have to check that you have that person's permission.

We also need to make sure the request is in the person's interest.


Children have the right to request their own information.

If a child is under 12, normally someone with parental responsibility can make the request on the child's behalf.

If we think it's not in the child's interest to give information to a parent, we'll ask the child to make a request themselves.

Most of the information we hold about children relates to children's social care and our special educational needs services.

If you want to request a child's educational records, you should ask the school directly. You can do this for children of any age.

If the person is deceased

There is no right of access to the information of the deceased.

If you are requesting deceased information held in a social care record you will only receive very limited information as there is an ongoing expectation of confidentiality after death and no legal right of access.

Access to information will be given to those who are the Executor of the Will.

Make a request

To make a request for information about yourself, you’ll need to provide:

  • your full name
  • your address
  • your telephone number and/or email address
  • your date of birth
  • copies of 2 documents that prove your identity, such as a valid passport, full or provisional driving license and/or full birth certificate
  • a detailed description of the information you are requesting, including what service this is in relation to and any names and contact details you may have. The more information you give us will help us provide your information more quickly and efficiently

If you are requesting information about somebody else, you will also need to provide:

  • your relationship to the person you are requesting information about
  • proof you have consent to request the information, such as a letter of consent from the child or adult

If you are unsure of what information to include in your request submission, you might find it helpful to use our request form (DOCX, 58.62KB).

Send all this information to the Transparency Team.

Data Protection Officer

Telephone: 0345 743 0430 (ask to speak to the Information Governance Team)

After you've made a request

We will reply to confirm your request has been received.

We may also be in touch to ask any additional questions that will help us locate the information you have requested. We may also ask to see original copies of any proof of identity, if the copies provided are not clear.

We aim to answer your request within 1 month, but it can take longer if your request is complex.

If you're unhappy with our response

You can contact our Data Protection Officer if you are not happy with the response you receive from us.

You can also speak to the Information Commissioner's Office (ICO) about your complaint.

More information

You can find out more about access requests on the ICO website.

You can see why and how we use your personal information on our Your privacy pages.

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