Get social care help

How to get help and support if you or someone you know is struggling to cope

If you are finding it difficult to look after yourself and manage everyday tasks, you can contact us to discuss your care and support needs. The discussion will identify:

  • if you need care and support
  • the level of care and support you need
  • how these could be met
  • your family and social support networks

We might arrange for you to have a care needs assessment. This is when a social worker or occupational therapist will visit you to discuss your care and support needs further and advise you on the next steps.

If you’re assessed as needing social care and support, we will agree a care and support plan with you. The plan includes:

  • how your support will be provided
  • how much it costs
  • who will be paying for it

You can find out more about our service in our guide to adult social care and support (PDF, 1.43MB)


Contact Adult Social Care

Telephone: 0345 603 7630 Textphone: 0345 758 5592

Monday to Thursday, 8:45am to 5pm Friday, 8:45am to 4:30pm

Out of hours telephone: 0345 606 1212


Help yourself to stay independent

See our information and advice on how to get:

For carers

If you look after someone who is ill or disabled, see Support for carers.

For parents or carers of disabled children

Contact Children's Social Care and Family Solutions to find out what support we can offer to families with disabled children.

For people with learning disabilities and autism

Summit Services runs a project called Ability Before Disability (AB4D) which provides a platform for people with Learning Disabilities or Autism and their families to ensure their voice and views are heard through participation, co-production and collaboration.

More information

Prepare for going into and leaving hospital.

Find out about paying for care and support.

Contact the Age UK Advice Line for free and independent advice for older people, their family, friends, carers and professionals.

Contact Healthwatch Essex for information, advice and guidance on health, social care and wellbeing services in Essex.