Trading Standards for consumers

Get consumer advice from Trading Standards, including how to report a problem with a trader or product


A scam is a type of fraud where someone steals your money or information.

If you’ve been scammed, you need to:

  • protect yourself from further risks
  • check if you can get your money back
  • report the scam

For more information on scams, visit the Citizens Advice website. You can also watch our video on scams:

Friends Against Scams

Friends Against Scams is a National Trading Standards Scams Team initiative. Anybody can join and make a difference in their own way. Complete the online training and raise awareness in your community.

Keep up to date

For the latest Trading Standards news, including current scams, product recalls and food allergy alerts, follow the Essex Trading Standards Facebook page.