Some of our services have changed. Visit our coronavirus hub for the latest information and advice, including updates about Personal Protective Equipment (PPE), support for carers and people living with dementia and direct payments.
Please visit these pages for updates before contacting us.
Get social care help
If you are finding it difficult to look after yourself and manage everyday tasks, you can contact us to discuss your care and support needs. The discussion will identify:
- if you need care and support
- the level of care and support you need
- how these could be met
- your family and social support networks
Telephone: 0345 603 7630
Textphone: 0345 758 5592
Monday to Thursday, 8:45am to 5pm
Friday, 8:45am to 4:30pm
For out of hours queries contact the Emergency Duty Service.
Telephone: 0345 606 1212
You can also email the Adult Social Care team and someone will get back to you.
We might arrange for you to have a care needs assessment. This is when a social worker or occupational therapist will visit you to discuss your care and support needs further and advise you on the next steps.
If you’re assessed as needing social care and support, we will agree a care and support plan with you. The plan includes:
- how your support will be provided
- how much it costs
- who will be paying for it
Help yourself to stay independent
See our information and advice on how to get:
- help with meals and shopping
- adaptations for your home
- equipment to stay independent
- technology for independent living
- walking and mobility aids
Support for carers
If you look after someone who is ill or disabled, see Support for carers.
Prepare for going into and leaving hospital.
Find out about paying for care and support.
Contact the Age UK Advice Line for free and independent advice for older people, their family, friends, carers and professionals.
Healthwatch runs an independent and confidential information service to help you understand and navigate health and social care in Essex.
Summit Services runs a project called Ability Before Disability (AB4D) which provides a platform for people with Learning Disabilities or Autism and their families to ensure their voice and views are heard through participation, co-production and collaboration.