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How long will we keep your personal information?

13 February 2019

We will only use your personal information whilst delivering the service to you and to deal with any questions or complaints that we may receive about this, unless the law requires us to keep it for a longer period. Typically we would keep files for 12 years subject to the following exclusions.  The exclusions are only applied if retention is required for statutory, regulatory, legal or security reasons or for their historic value. In practice, this means that your personal information may be retained for:


  • Applications for commons and village greens
We will stop using your personal information when your case concludes, and will be retained in perpetuity for public access.

  • Children and Education Service
We will stop using your personal information after your case has closed, and it will be retained for 75 years for looked after children, 100 years for adoption cases and 35 years for all other case types then securely deleted.

  • Corporate and Commercial 
We will stop using your personal information after your case has closed, and delete it after 12 years, unless it is retained in perpetuity for public access where the information is of historic public interest.

  • Definitive Map and Statement
We will stop using your personal information after a final decision on the status of the route is made, either by the County Council or the Secretary of State. The decision will be permanently preserved.

  • Dispute Resolution
We will stop using your personal information after your case has closed, and delete it after 12 years.

  • Employment Service
We will stop using your personal information after your case has closed, and delete it after 12 years.

  • Financial Deputyship
We will stop using your personal information when we cease to act as your deputy or after your death and when your estate has been settled, and delete after 12 years.

  • Health and Social Care
We will stop using your personal information when your case concludes, and delete after 12 years.

  • Health and Safety
We will stop using your personal information after your case concludes and it is deleted after five years.

  • Highways and Environment  
We will stop using your personal information after your case has closed, and delete it after 12 years, unless it is retained in perpetuity for public access where the information is of historic public interest.

  • Information Governance
We will stop using your personal information when your case concludes, and delete after five years.

  • Insurance, Risk and Claims Handling
We will stop using your personal information when your case concludes, and delete after 12 years.

  • Internal Audit and Counter Fraud
We will stop using your personal information when your case concludes, and delete after six years.

  • Marketing 
We will stop using your information upon request.  Your information will be deleted as soon as the request is received.

  • Practice Management
We will stop using your personal information when your case concludes, and delete after 12 years.

  • Property Service
We will stop using your personal information when your case concludes, and delete after 12 years.

  • Trading Standards
We will stop using your information six years after our last contact and your information will be securely deleted one year from this point.

  • Transparency Team
We will stop using your personal information when your case concludes, and delete after five years for subject access requests and one year for Freedom of Information or Environmental regulation requests.

  • Wills
We will retain your file for 15 years after conclusion of the will.