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Direct Payments

For enquiries about your Direct Payments contact the Direct Payments Team. If these aren’t in place yet, please contact your social care worker with any enquiries.

Tel: 0345 603 7630  

Textphone: 0345 758 5592

Monday–Thursday, 9am–5pm, Friday 9am–5pm
Essex County Council
Direct Payments Team
County Hall

Assessed charge and financial assessment form

For enquiries about your assessed charge, completing the financial assessment form and visits from our financial assessment officers, contact the Financial Assessment Team.
Tel: 0800 085 8176 or 03330 135895
Textphone: 0345 758 5592
Monday–Friday, 9am–4:30pm

Making a payment and invoices
For enquiries relating to your invoice, making a payment and setting up a regular payment including a Direct Debit, contact the Income Collection team.
Tel: 03330 135860
Textphone: 0345 758 5592
Monday – Friday 8.30am – 4:30pm

Other contacts

Purple - Telephone 01245 392300
  • Press 1 for employer, advice and guidance
  • Press 2 for support planning and personal health budget
  • Press 3 for payment services
  • Press 4 for invoice payments and remittances
  • Press 0 for all other enquiries
Employer, Advice and Guidance  -
Support Planning - 

Contact Essex (Children's social care)

Telephone: 0345 6037627

Essex Advocacy 

Telephone: 0300 3435736 



Textphone: Start you message with the keyword SEAP to 80800


To give feedback to the Direct Payments Team, please email