Skip Ribbon Commands
Skip to main content
Contact us

Direct Payments

For enquiries about your Direct Payments contact the Direct Payments Team. If these aren’t in place yet, please contact your social care worker with any enquiries.

Tel: 0345 603 7637 

Textphone: 0345 758 5592

Monday–Thursday, 9am–5pm, Friday 9am–5pm
Essex County Council
Direct Payments Team
County Hall

Assessed charge and financial assessment form

For enquiries about your assessed charge, completing the financial assessment form and visits from our financial assessment officers, contact the Financial Assessment Team.
Tel: 0800 085 8176 or 03330 135895
Textphone: 0345 758 5592
Monday–Friday, 9am–4:30pm

Making a payment and invoices

For enquiries relating to your invoice, making a payment and setting up a regular payment including a Direct Debit, contact the Income Collection team.
Tel: 03330 135860
Textphone: 0345 758 5592
Monday – Friday 8.30am – 4:30pm

Other contacts

Essex Coalition of Disabled People offers support in areas such as payroll, invoice payments and employer training.
Independent Living Advocacy offers information about employing your own staff.


To give feedback to the Direct Payments Team, please email