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28 March 2019

Urgent and 24-hour contact information

  • If you are concerned about the safety and wellbeing of a child, contact Essex Safeguarding Children Board on 0345 603 7627
  • If you are concerned about the safety and wellbeing of an adult, contact Adult Social Care on 0345 603 7630, or out of hours call 0345 606 1212
  • If you feel that someone is in danger, or being threatened with harm, or if there is a crime in progress, or medical emergency, please dial 999.

General enquiries (excluding highways)

Highway enquiries

  • If you wish to report a highway issue in Essex to us, use our online reporting tool in the first instance.
  • You can also check existing highway queries by reference number, postcode or by location.
  • If you have a highway enquiry, comment, compliment or complaint use our online form.
  • Alternatively call us on 0345 603 7631 or textphone on 0345 758 5592, normal open hours are 8:30am-5pm Monday to Friday.

What service do you need? 

Service Contact

Adult Community Learning

Learn about community learning courses, course centres, fees and more.

0345 603 7635

Adoption and fostering

Information about adoption and fostering, the differences between the two and how to become an applicant.

Adoption: 0800 801530

Births, ceremonies and deaths

Find registration office numbers and opening times, register a birth, apply for a citizenship ceremony and more.

0345 603 7632

Blue Badges

Renew or apply for a Blue Badge.

0345 603 7630

Country Parks

News and events, season tickets and directions.

0345 603 7624 

Education and schools

Free school meals, school transport, term dates and more.

0345 603 2200


Environmental Issues

Information about local flooding, conservation areas, emergency planning and more.

0345 743 0430

Family Information Service

Information about early years education and paying for childcare.

0800 055 6874
Contact us using our online form

Freedom of Information requests

Make a Freedom of Information request.

Requests can be made in writing to:
Transparency Team
County Hall,
Market Road,
Chelmsford, Essex,
Data Protection Act information request

Requests can be made in writing to:
Transparency Team 
PO Box 11
County Hall

Or email us at

General enquiries

For all other queries, call the general enquiries number.

0345 743 0430


Report faults, learn about the Chelmsford Park and Ride, and more. Opening hours are Monday to Friday, 8.30am – 5pm. Outside of these times is an emergency out-of-hours service.

0345 603 7631

Report a highways problem 


Renew an item, book a computer, ask a question, find out what's on.

0345 603 7628

Renew books online and search the catalogue 

Recycling and Waste

Find your nearest recycling centre and more.

0345 603 7625 

Social Care

Here you can find information on care for adults and children, carers, health, safety concerns and more.

0345 603 7630 (care for adults)

0345 603 7627 (care for children)

Trading Standards

Information for the public and businesses. Opening hours are Monday to Friday, 9am  5pm.

0345 603 7626
(business customers)

0345 404 0506

Cost of calling 0345 numbers

The main benefit of using a 0345 number is the cost of your call is usually the same amount as it would be when calling a landline 01 or 02 number, whether making the call from a landline or a mobile.

Please note we've tried to ensure the above information is accurate but we recommend checking with your current provider (mobile or fixed line), which will be able to send you a list of all UK call charges.

Tell us how we did

We're always keen to hear your views on the customer service you receive from us. Find out how we are working to improve our service to you. Visit our Customer Experience pages.


link jumps to customer services page

Where to find us 

Essex County Council’s main office is County Hall in Chelmsford.

Opening hours are 8.30am to 5pm Monday to Friday.

Essex County Council
County Hall
Market Road

Please note: we endeavour to ensure all our customers are treated in a courteous, polite and efficient manner. Essex County Council employees will be sensitive to customers’ needs but will not tolerate acts of abuse or aggression.

How to get here

By public transport: 

For information on bus and train services to Chelmsford, please visit the Traveline website.

The Park and Ride services provide a convenient way to reach County Hall, with a bus stop outside. For a timetable and routes, please visit the Chelmer Valley Park and Ride or the Sandon Park and Ride webpages.

By car: 

Please note, there is no parking on site. 

The nearest short stay car park is High Chelmer.  For more information on public car parks in Chelmsford town centre, please visit the Chelmsford City Council parking webpage.