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Contact us

9 August 2018

Urgent and 24-hour contact information

If you feel that someone is in danger, or being threatened with harm, or if there is a crime in progress, or medical emergency, please dial 999.  


General enquiries (

excluding highways


For general enquiries email: 

For complaints, comments or compliments please use our online form.

Highway enquiries

If you wish to report a highway issue in Essex to us, please use our online reporting tool in the first instance.

You can also check existing highway queries by reference number, postcode or by location.

If you have a highway enquiry, comment, compliment or complaint please use our online form.

Tel: 0345 603 7631

Textphone: 0345 758 5592  

Normal Open hours: 8:30am-5pm Monday to Friday

To tell us your views you can use our online compliments, comments and complaints form.


What service do you need? 

Service Contact
Adult Community Learning:
Learn about community learning courses, course centres, fees and more
0345  603  7635

Adoption and fostering

Information about adoption and fostering, the differences between the two and how to become an applicant.

Adoption :0800 801530

Births, ceremonies and deaths:
Find registration office numbers and opening times, register a birth, apply for a citizenship ceremony and more
0345  603  7632
Blue Badges:
Renew or apply for a Blue Badge

0345  603  7630

Country Parks:
News and events, season tickets and directions

0345  603 7624 

Education and schools:

Free school meals, school transport, term dates and more

0345  603  2200


Environmental Issues: 
Information about local flooding, conservation areas, emergency planning and more
0345  743 0430

Family Information Service:
Information about ear
ly years education and paying for childcare

0800 055 6874
Contact us

Freedom of Information requests:
Make a Freedom of Information request
Transparency Team
County Hall,
Market Road,
Chelmsford, Essex,
Data Protection Act information request

Requests can be made in writing to:

Transparency Team 
PO Box 11
County Hall

General enquiries:
For all other queries, call the general enquiries number

0345  743  0430

Report faults, learn about the Chelmsford Park and Ride, and more

Mon – Fri: 8.30am – 5pm
Outside of these times is an emergency out-of-hours service

0345  603  7631

Report a highways problem 

Renew an item, book a computer, ask a question, find out what's on.

0345 603 7628

Renew books online and search the catalogue 

Recycling and Waste:
Find your nearest recycling centre and more

0345 603 7625 

Social Care:
Here you can find information on care for adults and children, carers, health, safety concerns and more

0345 603 7630 (care for adults)

0345 603 7627 (care for children)

Trading Standards:
Information for the public and businesses

0345 603 7626
(business customers)

0345 404 0506
Mon – Fri 9am -5pm

 Cost of calling 0345 numbers

The main benefit of using a 0345 number is the cost of your call is usually the same amount as it would be when calling a landline 01 or 02 number, whether making the call from a landline or a mobile.

Please note we've tried to ensure the above information is accurate but we recommend checking with your current provider (mobile or fixed line), which will be able to send you a list of all UK call charges.

Tell us how we did

We're always keen to hear your views on the customer service you receive from us. Find out how we are working to improve our service to you. Visit our Customer Experience pages.


link jumps to customer services page 

Where to find us 

Essex County Council’s main office is County Hall in Chelmsford.
Opening hours are 8.30am to 5pm Monday to Friday.
Essex County Council
County Hall
Market Road
Please note: We endeavour to ensure all our customers are treated in a courteous, polite and efficient manner. Essex County Council employees will be sensitive to customers’ needs but will not tolerate acts of abuse or aggression. 

How to get here

By public transport:

For information on bus and train services to Chelmsford, please visit the Traveline website.

By car:

Please note, there is no parking on site. 

The Park and Ride services provide a convenient way to reach County Hall, with a bus stop outside. For a timetable and routes, please visit the Chelmer Valley Park and Ride or the Sandon Park and Ride webpages.

The nearest short stay car park is High Chelmer.  For more information on public car parks in Chelmsford town centre, please visit the Chelmsford City Council parking webpage.