Overview Urgent concern If a child or young person is in immediate danger, call 999. If the child you are concerned about is at risk of immediate harm, call 0345 603 7627 and ask for the priority line. This number is open Monday to Thursday 9am to 5:30pm, and Fridays 9am to 4:30pm. For out of hours or bank holidays, call the Emergency Duty Team on 0345 606 1212. There are lots of ways we can give support to children, young people and their families. To get the right help at the right time, we've split different needs into 4 levels: Level 1: universal services The child's needs are being met through open-access services. Level 2: additional support and early help The child or family is struggling and needs additional support. Find out more about level 2: additional support and early help. Level 3: multi-disciplinary support and Family Solutions The child or family needs more complex and intensive support. Find out more about level 3: multi-disciplinary support and Family Solutions. Level 4: specialist intervention The child or young person is likely to suffer significant harm, lasting impairment or be removed from home without specialist intervention. Find out more about level 4: specialist intervention. Request for support A request for support form only needs to be sent in for a child or family that needs level 3 or 4 support. It's important that you review each level of support so that the child or family can receive the right support at the right time. If you're not sure whether you need to make a request for support, call our consultation line on 0345 603 7627. Request information about a child To request information about a child you're working with, you'll need to complete the children and families request for information form.