Request support from us

Level 3: multi-disciplinary support and Family Solutions

If you have already completed an Early Help Plan or Shared Family Assessment, but think the child or young person's needs are more complex, you can request support at level 3.

This involves a more intensive help with multiple agencies working together to avoid a statutory intervention.

A plan is developed with the family to manage how these agencies work together and a lead key worker oversees it. This could be someone from Family Solutions.

This might include children or families who:

  • have a disability resulting in complex needs
  • exhibit anti-social or challenging behaviour
  • suffer neglect or poor family relationships
  • have poor engagement with key services such as school or health
  • are not in education or work long-term

Family Solutions

Family Solutions provide one key person to families with complex needs to help them find solutions.

Families are assessed and given the support they need to empower them to be happier and healthier.

Families who might need this help

This intensive level of support would benefit families with any 2 of the following difficulties.

Families with:

  • no member in work
  • significant non-school attendance
  • members involved in crime or anti-social behaviour
  • affected by domestic violence
  • drug and alcohol misuse present
  • children exhibiting significant behavioural difficulties
  • a risk of eviction or significant rent arrears or neighbour disputes
  • one or more member of the household with (Tier 2) mental health needs

You can find out more about Family Solutions in these YouTube videos:

Request for support

To get level 3 support, you'll need to fill in our request for support form.

We'd expect you to have already completed an Early Help Plan or Shared Family Assessment and checked to see if the family's needs could be met by one of the services in the Directory of services.

Before you begin

A good referral gives us a really clear picture of what's going on and how we can help.

You need to have the family's consent before you make the request, unless there is risk of significant harm.

You'll need to give:

  • your profession and contact details
  • details about the child, including age, ethnicity, religion and disability
  • current contact details for both parents wherever possible
  • details about those living in the home
  • your concerns and who they relate to
  • examples to contextualise your concerns
  • support the family are receiving or have received
  • what's going well and what needs to change

Guides for completing the form

For more information on how to fill in the form, you can use our guide for professionals (PDF, 294KB) and guide for families and community (PDF, 570KB).

You can use these examples of a form completed by a professional (PDF, 340KB) and a form filled in by a member of the community (PDF, 286KB) to guide you.

Watch our video guidance on completing a request for support form.

Make a request for support

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