Request support from us

Level 3: multi-disciplinary support and Family Solutions

If a child or family requires more complex and intensive support than level 2 services offer, then support from Family Solutions at level 3 may be an option.

Family Solutions will allocate a dedicated family worker and work with multiple agencies to avoid a statutory intervention.

A plan is developed with the family to manage how these agencies work together and a lead key worker oversees it. This could be someone from Family Solutions.

This might include children or families who:

  • have a disability resulting in complex needs
  • exhibit anti-social or challenging behaviour
  • suffer neglect or poor family relationships
  • have poor engagement with key services such as school or health
  • are not in education or work long-term

Family Solutions

Family Solutions provides families with one key person to talk to, meaning they only have to tell someone about their situation once. That one key person will then assess the family to help them find the support they need across a wide range of issues.

Families who might need this help

This intensive level of support would benefit families with multiple concerns. This includes families with:

  • no member in work
  • significant non-school attendance
  • members involved in crime or anti-social behaviour
  • members affected by domestic violence
  • drug and alcohol misuse present
  • children exhibiting significant behavioural difficulties
  • a risk of eviction or significant rent arrears or neighbour disputes
  • one or more member of the household with (Tier 2) mental health needs
  • children at risk of harm, neglect or exploitation

Watch our video to find out more about what Family Solutions is and how we can support you and your family.

Request for support

Anyone can complete our online form to make a request for support.

Make a request for support

If you are a member of the public

Read our guide for families and community (PDF, 570kB) or watch our video guidance on how to complete the request for support form.

You can also reference this example of a form filled in by a member of the community (PDF, 286kB) to guide you.

If you are a professional or practitioner

A good referral gives us a really clear picture of what's going on and how we can help.

If possible, please get the family's consent before you make the request, unless there is risk of significant harm.

You will also need to give us:

  • your profession and contact details
  • details about the child, including age, ethnicity, religion and disability
  • current contact details for both parents wherever possible
  • details about those living in the home
  • your concerns and who they relate to
  • examples to contextualise your concerns
  • support the family are receiving or have received
  • what's going well and what needs to change

Read our guide for professionals (PDF, 294kB) or watch our video guidance on how to complete the request for support form.

You can also reference this example of a form completed by a professional (PDF, 340kB) to guide you.

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