Request support from us
Level 3: multi-disciplinary support and Family Solutions
If you have already completed an Early Help Plan or Shared Family Assessment, but think the child or young person's needs are more complex, you can request support at level 3.
This involves a more intensive help with multiple agencies working together to avoid a statutory intervention.
A plan is developed with the family to manage how these agencies work together and a lead key worker oversees it. This could be someone from Family Solutions.
This might include children or families who:
- have a disability resulting in complex needs
- exhibit anti-social or challenging behaviour
- suffer neglect or poor family relationships
- have poor engagement with key services such as school or health
- are not in education or work long-term
Family Solutions provide one key person to families with complex needs to help them find solutions.
Families are assessed and given the support they need to empower them to be happier and healthier.
Families who might need this help
This intensive level of support would benefit families with any 2 of the following difficulties.
- no member in work
- significant non-school attendance
- members involved in crime or anti-social behaviour
- affected by domestic violence
- drug and alcohol misuse present
- children exhibiting significant behavioural difficulties
- a risk of eviction or significant rent arrears or neighbour disputes
- one or more member of the household with (Tier 2) mental health needs
You can find out more about Family Solutions in these YouTube videos:
Request for support
To get level 3 support, you'll need to fill in our request for support form.
Before you begin
A good referral gives us a really clear picture of what's going on and how we can help.
You need to have the family's consent before you make the request, unless there is risk of significant harm.
You'll need to give:
- your profession and contact details
- details about the child, including age, ethnicity, religion and disability
- current contact details for both parents wherever possible
- details about those living in the home
- your concerns and who they relate to
- examples to contextualise your concerns
- support the family are receiving or have received
- what's going well and what needs to change
Guides for completing the form
You can use these examples of a form completed by a professional (PDF, 340KB) and a form filled in by a member of the community (PDF, 286KB) to guide you.
If you're not sure about the level of support that's needed, you can call one of our social workers at the Children and Families Hub for a consultation:
Call: 0345 603 7627 and ask for the consultation line.
If the child is at significant risk of harm, ask for the priority line.
You can find out more about calling the Hub on our What happens when you call the Children and Families Hub page.