Essex is on the high alert level (tier 2), this does not include Southend and Thurrock who are on the medium alert level (tier 1).
Check the latest guidance on what this means to keep yourself and others safe.
For information, advice and support, visit the coronavirus hub.
Before contacting us, please check the following:
Are you sure it's something we do?
Have you tried searching for an answer online?
Have you tried our search to see if you can find an answer online?
Query about a service?
If your query is about one of the services we provide, contact the service directly.
Got a question about coronavirus?
If your enquiry is about coronavirus, please visit our coronavirus hub for the latest advice.
Opening hours are Monday to Friday, from 8:30am to 5pm, unless otherwise mentioned.
Telephone: 0345 743 0430
or complete the general enquiries online form
Our customer team will get back to you within 20 days.